Account Manager

Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Account Manager to join our growing team in Carmel, IN!

The Account Manager will retain clients through servicing and management of client relationships both internally and externally. Collaborate with members of the department to deliver exceptional customer service, achieve client satisfaction, and support new business opportunities.

How You Will Contribute :

• Manage daily account operations for assigned groups, including eligibility, enrollment, coverage questions, claims issues, ID cards, policy changes, and benefit comparisons.
• Build and maintain strong relationships with clients, vendors, and carriers to enhance client retention.
• Develop and manage client membership relations, ensuring effective communication and support.
• Educate members on benefits programs, legislation, and regulatory requirements.
• Provide guidance and documentation on medical, dental, vision, FSA, COBRA, Healthcare Reform, and other benefit topics.
• Assist with renewals by gathering claims history, census data, and carrier invoices for health and ancillary coverage.
• Ensure compliance with internal standards and client disclosure requirements, including SPDs and employee communications.
• Document renewals and compliance activities in the sales management database.
• Conduct client visits and presentations, including Open Enrollment meetings and addressing service issues.
• Support growth and collaboration through account rounding, referrals, marketing assistance, adherence to agency policies, and ongoing professional development.

Licenses and Certifications :

Skills & Experience to Be Successful :

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including :

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".