Customer Support Coordinator

Job Title : Customer Support Coordinator

Pay Rate : $28.00 / hour

Location : Plymouth, MN (Remote)

Schedule : Approximately 8am-5pm M-F

Purpose

The Customer Support Coordinator will be responsible for the day-to-day support of customers, including order management, problem resolution, and coordination with the regional Sustainability and field sales teams. He / she will maintain strong relationships with key inventory and materials management staff within our customer facilities to support the reprocessing program in new and existing accounts.

Key Responsibilities

• Responsible for directly serving external and internal customers.
• Own the customer support relationship by establishing and growing solid professional relationships with key inventory / materials management people at customer sites within the region to ensure smooth order flow and resolution of customer issues.
• Answer incoming calls from customers to answer inquiries and questions, troubleshoot problems, and provide information.
• Assist with system interface issues to expedite product procurement.
• Work with a third-party to respond to service and pick up requests from customers.
• Conduct business process training on clients order management processes for internal and external customers.
• Support customer product return and complaint handling process, including credit requests.
• Assist with order processing and order intelligence as necessary.

Required Education / Training and / or Experience

Minimum Education Required : High School Diploma or equivalent experience

Preferred Education : 4 Year Degree (Medical, Technical or Business Focus)

Minimum Experience Required : Customer Support and or Complaint Mgmt. Experience Preferred