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IT Support Technician - Level 2
IT Support Technician - Level 2Computer Courage • Emeryville, CA, US
IT Support Technician - Level 2

IT Support Technician - Level 2

Computer Courage • Emeryville, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Salary : $30-45 / hour

Computer Courage is currently searching for a new technician to join our growing IT support team. The technician will perform business IT services and support to our customers :

Job Responsibilities

  • Provide IT services and support to Computer Courage business clients
  • Manage, work, and track tickets in an MSP ticketing system
  • Manage, monitor, and document client IT hardware, software, and services
  • Act as a primary technician and point of contact for multiple dedicated accounts
  • Work in our Emeryville office, from home, and at client sites

Qualifications and Skills

  • Strong customer service, communication skills and organizational skills
  • Strong technical knowledge of Microsoft Windows and Apple MacOS
  • Demonstrated knowledge with Windows Server
  • Demonstrated knowledge of computer networking
  • Experience with cloud technology administration
  • Experience with ticketing systems and queues
  • Ability to consult, plan, and execute IT strategy with clients
  • 2+ years experience in the IT industry, MSP experience preferred
  • Good documentation skills, attention to detail
  • Access to a car, a valid US drivers license, and car insurance
  • Must be eager to work hard, to learn many new skills, solve problems, and work efficiently in a managed services environment
  • This position is onsite full time in Emeryville, CA

    • Compensation and Benefits

  • $30 to $45 per hour depending on experience
  • Company health insurance plans
  • Retirement plan with employer contribution
  • Paid time off and sick leave
  • Personalized workspaces (stand or sit, etc.)
  • Friendly, innovative team members and work environment
  • Opportunities for education and certification
  • Snacks and drinks always available

    • Learn more about working at Computer Courage on our Careers Center

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    IT Support Technician Level 2 • Emeryville, CA, US

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