Behavioral Health Clinical Practice Manager

Position Summary:

The Behavioral Health Clinical Practice Coordinator supports the mission of the health center by coordinating ongoing Behavioral Health practice operations, grant management, process improvement, provider relations, evaluation and on-boarding, clinical meeting and conference scheduling, and other essential practice operations under the direction of the Directors of Behavioral Health Services.

Program Specific Essential Duties and Responsibilities:

 Coordinate special project implementation across departments, including managing timelines and, as applicable, liaising with grant funders and managing grant budgets and deliverables, in collaboration with the Co-Directors, Development Department, and Finance Department

 Oversee daily operations of the behavioral health team

 Manages administrative/support staff; organizes and oversees work schedules, and assignments to meet operational needs.

 Coordinates and ensures skill development and training for staff

 Supports the Co-Directors with decisions concerning screening, hiring, corrective action, and personnel matters as appropriate.

 Maintain compliance with FQHC criteria, MassHealth regulations, MA DPH/BSAS standards, and all grant-funded reporting requirements.

 Collaborate with clinical supervisors/directors to support onboarding, productivity management, staffing allocation, and cross-training.

 Promote a trauma-informed, equity-centered work environment and engagement culture.

 Oversee patient complaints, grievances, incident reporting, DPPC/DPH reportable events, and risk mitigation.

 Supervise administrative Front Desk Staff, including Social Services Practice Coordinator and Departmental PSR’s

 Develop customer-service standards and trauma-informed reception practices.

 Ensure safety protocols, emergency response procedures, privacy/HIPAA compliance, and facility management responsibilities.

 Build and maintain rapport with FHCW staff across departments and with external community partners

 Drive performance on FHCW core metrics such as:

o Timely access (intake within 3 months of referral; crisis access within 24 hours).

o Support engagement (follow-up after hospitalization, post-crisis engagement) in collaboration with the transitions of care team and Quality Team.

o Retention and no-show reduction strategies.

o Support in managing behavioral health productivity dashboards, scheduling templates, panel management, and cancellation mitigation workflows.

o Implement front-end revenue cycle best practices: insurance verification, documentation completeness, and accurate encounter submission.

 Any and all other duties as assigned.

Qualifications and Education Requirements:

One of the following combinations of education and employment experience must be met in order to be considered for the position:

• Bachelor’s Degree in a related field such as Human Services or Social work; Master’s Degree preferred
• Minimum requirement of 2 relevant grant and project management experience
• Experience in project management, practice management, and culturally responsive care delivery preferred

Reporting to:

Directors of Behavioral Health