Ecommerce Account Manager

• Serve as the primary point of contact for a portfolio of client accounts, building trusted relationships and owning overall account health
• Lead client communications and meetings, providing clear updates, context, and guidance aligned with client goals
• Translate client needs and objectives into clear internal priorities, delegating tasks and coordinating across team members
• Manage timelines, deliverables, and dependencies across multiple workstreams to ensure projects move forward smoothly
• Support strategic problem-solving by helping identify challenges, frame opportunities, and collaborate on practical recommendations
• Maintain visibility into account performance and progress, ensuring alignment between clients and internal teams
• Prepare and deliver regular account updates and performance summaries in a clear, concise, and client-friendly format
• Proactively identify risks, gaps, or blockers and help resolve them before they impact outcomes

• Experience in account management, client services, project management, or a similar client-facing role
• Proven ability to manage client relationships and act as a trusted point of contact
• Demonstrated ability to coordinate projects, delegate tasks, and manage multiple priorities with a high on-time completion rate
• Excellent written, verbal, and video communication skills, with confidence working directly with clients
• Experience in agency, consulting, or service-based environments strongly preferred
• Familiarity with Amazon or e-commerce ecosystems is a major plus
• Comfortable working in a fast-paced environment with evolving priorities
• Proficiency with project management tools, spreadsheets, and basic reporting workflows
• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
• Ability to work a hybrid work schedule in person in Portland, OR

• Competitive salary
• Health, dental, and vision insurance 100% covered for employees
• Flexible work environment with hybrid options
• Opportunities for professional development and growth
• A collaborative, high-performing, and genuinely enjoyable team culture

E04JI802ji4i408lzhj