Technical Examination AgentVirtualVocations • Raleigh, North Carolina, United States
Technical Examination Agent
VirtualVocations • Raleigh, North Carolina, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Examination Agent.
Key Responsibilities :
Answer inbound calls and tickets for technical assistance, documenting cases in Cherwell
Provide diagnostic direction to Dealer Technicians until resolution is achieved
Communicate product issues to internal teams and submit resolutions through defined service reporting processes
Required Qualifications :
High School Graduate (bachelor's degree preferred)
Automotive Service Excellence Certifications (ASE) within the primary call taking area
At least 3 years of automotive repair experience
2-3 years of experience with Cummins 6.0L Diesel Engine
Basic PC software knowledge including Windows and keyboarding skills
[job_alerts.create_a_job]
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