Order Processor

Order Dispatch Specialist

At Kenco Logistics, you're more than just a team memberyou're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forwardone shipment at a time.

The Order Dispatch Specialist will act as a superuser by prioritizing and executing the wave plan while creating and maintaining reports of daily data communication transactions. The Order Dispatch Specialist will be the primary contact for troubleshooting and conducting diagnostic testing to resolve problems. The Order Dispatch Specialist will also aid in coordinating orders with customer service, operations and transportation, tracking the progress of waves, releasing work to the floor, and maintaining an open line of communication with the operations management team as well as assist in making and clearly communicating, key business decisions.

Schedule : Friday, Saturday, and Sunday, 5am to 7 : 30pm

Functions

• Develops, analyzes, modifies and executes the Wave Plan to ensure predetermined ship schedules are met for all customers while maintaining a level workload of activity across all shifts
• Prioritizes daily schedule and create reports as needed to monitor, track and measure performance at all levels
• Provides technical assistance as a superuser while conducting diagnostics to investigate and resolve problems
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources or locate and leverage the appropriate external resources to solve problems as needed
• Documents procedures and solutions for help desk issues
• Works closely with Transportation and Customer Service teams to evaluate truck loads, fill expedite request, and / or change routing
• Works closely with Inventory teams to ensure inventory integrity when replacement product is needed to fill an order
• Monitors and respond to email and phone calls in a timely manner
• Ensures communication between Replenish associate for stock replenishment are completed to release orders to the floor in a timely manner
• Other duties as assigned

Qualifications

Competencies

Travel Requirements

Disclosures

Benefits offered :

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars : be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.