Client Support SpecialistNorthbound Executive Search • New York, NY, United States
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Client Support Specialist
Northbound Executive Search • New York, NY, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Ideally, a Bachelor’s degree in Hospitality, Business Administration, or a related field. 2+ years of experience in guest-facing roles, luxury hospitality, client services, or executive support. Strong organizational and project management skills with meticulous attention to detail. High emotional intelligence and the ability to interact with senior stakeholders with tact, professionalism, and cultural fluency. Proactive, solutions-oriented mindset—comfortable taking initiative and adapting to shifting priorities. Excellent written and verbal communication skills. Strong proficiency in Microsoft Office; familiarity with modern productivity tools is a plus. Ability to exercise sound judgment while knowing when to escalate or ask for guidance. Able to maintain discretion and confidentiality at all times. Flexible and willing to work occasional evenings or weekends based on visitor schedules. $90,000 - $110,000 total compensation commensurate with experience Comprehensive health, dental, and vision coverage 401(k) program with company contributions (eligibility applies) Paid time off, holidays, and additional wellness benefits Opportunities for professional development and cross-functional exposure
A leading global investment firm is seeking a highly organized, hospitality-oriented Client Support Specialist to join its Executive Services team. This role plays a critical part in supporting the firm’s high-profile visitors by delivering exceptional hospitality, precise logistics coordination, and culturally informed service. The ideal candidate thrives in a fast-paced, high-performance environment and brings a polished, anticipatory approach to executive support and VIP management.
This is an opportunity to work at the intersection of operations, hospitality, and investor diplomacy—helping ensure that every engagement reflects the firm’s professionalism and global standards.
Key Responsibilities
- Coordinate end-to-end logistics for VIP visitors, including aviation, transportation, hotel accommodations, security, and scheduling.
- Serve as an informed, polished point of contact for delegates associated with Protocol teams, and other senior stakeholders.
- Welcome VIP visitors upon arrival, ensuring a seamless experience and providing attentive support throughout their stay.
- Demonstrate cultural sensitivity and global awareness, tailoring support and communication styles to diverse audiences.
- Provide curated guidance on local customs, amenities, and experiences to enhance the visitor journey.
- Support the coordination of internal meetings, investor engagements, and office-based events.
- Manage reporting related to visitor activity, vehicle usage, and operational workflows.
- Maintain an updated directory of key visitor information to facilitate future engagements.
- Oversee ordering and inventory of supplies for vehicles and office needs.
- Collaborate closely with office staff and cross-functional teams to deliver consistent, high-touch service.
- Prepare expense reports and track costs associated with vehicles, events, and operational needs.
- Handle sensitive information with discretion and sound judgment.
- Anticipate needs, flag gaps in logistics or planning, and proactively recommend improvements.
About You
Compensation & Benefits
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Client Support Specialist • New York, NY, United States
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