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Patient Care Coordinator
Patient Care CoordinatorUnited Dental Corporation • New York, NY, US
Patient Care Coordinator

Patient Care Coordinator

United Dental Corporation • New York, NY, US
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Patient Care Coordinator

$25 / Hour + / - DOE | Full-Time | High-Performance Front Office Role

National Dental - An Established Dental Practice – Manhattan, NY (Upper East Side)

Do you thrive on making great first impressions while also driving results? Our long-standing, modern dental practice in the heart of Manhattan is looking for a Patient Care Coordinator who delivers exceptional patient care in person —and ensures the business side of the practice runs smoothly and successfully.

If you’re a people-first professional with a knack for collections, scheduling, and treatment plan conversions, we want you on our team.

Why You’ll Love This Role

  • $25 per hour + / -, based on experience
  • Full-time schedule : 5 days / week, no weekends
  • Full benefits : Medical, Dental, Vision, Life, PTO, 7 paid holidays
  • 401(k) with up to 4% match
  • Employee Assistance Program for you and your family
  • Voluntary benefits : pet insurance, identity theft protection, and more
  • Safe, PPE-protected, CDC-compliant environment
  • Continuing education opportunities

What You’ll Do

  • Deliver top-tier patient service at every touchpoint , from check-in to checkout
  • At check-in :
  • Welcome patients warmly and create a positive start to their visit
  • Reappoint for their next recare before they leave
  • Collect over-the-counter balances with confidence
  • Verify and update personal and insurance details
  • At checkout :
  • Present treatment plans and associated fees clearly
  • Convert treatment recommendations into scheduled appointments
  • Provide after-visit documents (receipts, school notes, reminders)
  • Manage and work the recall / reappointment list to keep the schedule full
  • Monitor and minimize cancellations through proactive communication
  • Partner with the practice manager and clinical team to keep the daily schedule optimized and on goal
  • Answer phones promptly and professionally, turning inquiries into booked appointments
  • Support compliance and maintain organized, accurate patient records

    • Requirements

    What We’re Looking For

  • Minimum of 3 years dental front office experience (collections and scheduling experience required)
  • Strong skills with scheduling software and Microsoft Office
  • Experience with dental software systems preferred
  • Associates degree in business or office administration a plus
  • Solid communication skills and a professional, friendly demeanor
  • Highly organized, detail-oriented, and committed to both patient satisfaction and office performance

    • Benefits

  • Full-time opportunity, five days a week.
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