Customer Support Specialist

Replo Job Opportunity

Join our tight-knit and fully remote team building a commerce platform. As an early member of Replo you'll help create awesome experiences for our customers over chat, and email support. As a first point of contact with our community you'll help capture critical feedback that drives our app development.

You Will

Answer customer inquiries via chat, and email

Document and advocate for customer feedback

Generate high-quality educational resources for our users

Work collaboratively with tier 2 support and engineers to triage, and resolve technical issues

Background Experiences We're Excited About

2+ years of previous early-stage SaaS support work, with a bonus for working with a technical product or in the Shopify space

Experience working with support tools like Pylon, Notion, etc

Experience working remotely on a global team

This Role Might Be A Good Fit If You

Are self-motivated and comfortable working asynchronously

Can empathize with users and quickly grasp the issues they're facing

Can turn customer pain points into insightful product feedback

Love constantly learning about a technical product, even when it's a little out of your depth

Thrive in an early-stage startup environment with less stability and more ambiguity

We're Looking For Folks Who Are Or Have

Clear and proficient in written communication in English

Empathetic, positive, patient, and excited to help users' solve their pain points

Organized, reliable, independent, and productive

Comfortable with CSS, HTML and other web development topics

Aware of what goes into building and improving a software product

Experienced in providing fast-paced support in a high-growth startup