Program Operations Lead

Job Description

Job Description

JOB DESCRIPTION

JOB TITLE : Program Operations Lead

JOB CATEGORY : Non-Exempt, Part-Time, Hourly

DEPARTMENT : Administration

SUPERVISOR : Vice President(s)

APPROVED : 02 / 10 / 2026

Lutheran Social Services of Indiana, Program Operations Lead provides administrative, operational, and communication support to the Vice President(s). This position strengthens program efficiency by coordinating projects, supporting internal communication, tracking progress on initiatives, and assisting with program operations. The Specialist serves as a key support role in ensuring consistency across systems, documentation, and daily processes for programs reporting to the VP(s).

This is a part time position (20–24 hours per week).

Responsibilities :

Operations and Systems Duties (80%) :

• Provide administrative and project support to Vice President, including calendar coordination, meeting management, correspondence, document preparation, and maintaining data integrity by accurately updating and entering data.
• Draft, prepare, and coordinate internal and external communications on behalf of the Vice President, ensuring all messages to staff and external partners are clear, timely, and accurate.
• Assist with cross‑departmental projects and initiatives, including conducting research, performing data analysis and data mining, developing reports, tracking project progress, and coordinating project communication to support effective execution.
• Promote program consistency and efficiency by coordinating the documentation and implementation of operational workflows and procedures. Collaborate with program leaders to support alignment of these processes with program and agency policies and to keep them clear, accessible, and effective.
• Contribute to compliance reporting by preparing, organizing, and maintaining required operational and program documentation, ensuring accuracy, data quality, and timely completion of all internal and external deadlines.
• Under the direction of the VP(s), coordinate program and operational improvements by identifying areas for process enhancement, evaluating system or workflow gaps. Collaborate with administrative and program leaders to design, implement, and communicate effective workflow, process and system solutions.
• Support the Vice President with a wide range of operational needs, including data review, process evaluation support, documentation needs, project coordination, and program initiatives requiring follow‑through and process oversight.
• Performs other related duties as assigned to support program needs

Collaboration & Professional Relationships (20%) :

Knowledge, Skills, and Abilities :

Education and Experience :

Minimum Auto Insurance Coverage Levels :

LSSI Core Values :

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.