Technology Support ManagerVirtualVocations • Boise, Idaho, United States

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Technology Support Manager

VirtualVocations • Boise, Idaho, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

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A company is looking for a Technology Support Manager.

Key Responsibilities

Lead and manage the Level 2 Technology Support team for effective technical issue resolution

Oversee the vendor-managed Level 1 support team, ensuring compliance with SLAs and quality standards

Direct the design and improvement of support processes and tools to enhance service quality and efficiency

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field required

5+ years of experience in technical support or IT service management, with at least 3 years in a management role

Experience managing multi-tier support organizations and vendor-managed teams

Hands-on experience with enterprise ticketing and ITSM platforms, such as Salesforce or ServiceNow

Familiarity with AI-driven support technologies and experience in root-cause analysis

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Technology Support • Boise, Idaho, United States

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