Customer Support SupervisorVirtualVocations • Livonia, Michigan, United States
Customer Support Supervisor
VirtualVocations • Livonia, Michigan, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Supervisor.
Key Responsibilities
Lead, coach, and mentor a team of customer support professionals
Manage workflow and escalations, resolving complex customer issues
Analyze support data to optimize staffing and enhance customer satisfaction
Required Qualifications
Bachelor's degree or equivalent experience
2+ years of customer service experience with direct customer contact
Proficient in Microsoft Office and Salesforce CRM
Skilled at interpreting policies, technical documentation, and reports
Leadership experience with a focus on motivating teams
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Customer Support • Livonia, Michigan, United States
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