Fleet Services Coordinator

Fleet Services Coordinator

The Fleet Services Coordinator serves as administrative and technical support for the Fuel and Toll departments. The position will be the principal contact for NFI Tolls, and will handle all general phone and email communications for all levels of internal and external customers. Additionally, they will receive cross-training to assist and support the fuel operations as needed. This position reports to the Manager of Fuel & Tolls.

Responsibilities:

• Maintains all transponder records with high degree of accuracy.
• Work directly within the BestPass toll account system, proactively addressing toll-related errors and expenses.
• Manage the toll violation process, including paper and email notifications, and maintain a detailed violation tracking system.
• Conduct violation research, including disputes and reconciliations.
• Work with trouble accounts to audit transponder to truck accuracy.
• Monitor serialized parts update emails for Toll transponder changes.
• Process monthly invoicing and accruals for toll expenses.
• Assist on projects and other administrative duties as needed for both Tolls and Fuel.

Assists the Fuel Coordinator with daily fuel related needs:

• Efficiently manage fuel card maintenance across multiple operating systems and entities with accuracy and timeliness.
• Handle phone inquiries on fuel and toll matters, providing timely assistance and resolution.
• Support ordering bulk fuel as well as support for maintenance, certifications, and related requirements.

Qualifications:

• High School Diploma or equivalent
• At least 3 years of clerical or administrative experience
• Excellent written and oral communication skills
• Strong customer service skills, including handling questions, concerns and adverse situations, with speed and professionalism
• Strong research, problem-solving, and detail-oriented data entry skills.
• Proficient in Windows, Microsoft Office Applications and Google Suite.

Recommended but not required:

• Toll Account experience (including BestPass Toll Management)
• Logistics/Fleet industry knowledge

We are excited to share the base hourly rate for this position is $20.25 - $31.00/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

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