Vehicle Support Engineer

The Role

As a Vehicle Support Engineer , you’ll sit at the critical intersection of live fleet operations and engineering. When vehicles experience complex hardware or software issues, you are the escalation point—diagnosing problems in real time, restoring uptime fast, and driving long-term fixes through root-cause analysis.

This is a Tier 2 escalation role for engineers who thrive in imperfect systems. Diagnostics are still maturing, so you’ll help shape how issues are identified, resolved, and prevented going forward. Your work directly impacts fleet reliability, mean time to repair (MTTR), and customer experience.

The role requires flexibility to support live operations, including occasional nights or weekends with advance notice.

What You’ll Do

Real-Time Fleet Support & Escalation

• Serve as the primary escalation point for technicians handling complex vehicle issues.
• Quickly assess and resolve hardware and software faults to restore vehicle uptime.
• Support issues beyond obvious fixes (e.g., flat tires, broken glass), requiring deeper engineering judgment.

Diagnostics & Root Cause Analysis

Documentation & Knowledge Building

Engineering Collaboration

Operational Support

Requirements

Who You Are

You’re a hands-on engineer who enjoys solving messy, real-world problems. You can zoom out to understand system-level behavior, then zoom in to isolate failures down to a single component.

You’re comfortable :

Required Qualifications

Preferred Qualifications

Benefits

Pay Rate = $98.25 per hour

Assignment Length = Contract

Work Schedule = Tuesday through Saturday, 8 : 00AM - 5 : 00PM PST : Standard business hours with need to flex nights / weekends as needed with advanced notice