Group Manager, Marketing

Group Marketing Manager, Commercial and SMB

As the Group Marketing Manager, Commercial and SMB, you will lead and execute regional marketing initiatives that drive demand, customer engagement, and growth. As a strong partner to sales, you will develop localized campaigns, events, and programs that align to segment objectives. You will manage a high-performing and results-driven team that will directly contribute to the growth and success of Zendesk.

What you bring to the role :

Campaign Strategy & Execution :

Develop a deep understanding of each segment including targets, sales priorities, account mix, vertical make-up, and competitive landscape.

Work cross-functionally with global and regional campaign marketing teams to ensure those campaigns land effectively within segments.

Develop regional marketing plans that are aligned with segment sales priorities and focused on driving high-quality pipeline and bookings growth.

Leverage data-driven insights to optimize the marketing mix and continuously improve performance.

Manage budget with excellence.

Cross-functional Collaboration :

Partner with and effectively manage key GTM stakeholders to meet business objectives across sales, partner, customer success, and SDR organizations.

Work with other field marketing leaders to deliver a unified regional marketing plan, while ensuring the needs of your segments are met.

Work closely with performance marketing, email marketing, operations, and other groups to ensure field marketing plans land successfully.

Manage relationships with external agencies, vendors, and partners to support campaign execution and delivery.

Leadership & Team Management :

Lead and mentor a team of marketing professionals to execute regional campaigns with excellence.

Drive accountability across your team to meet individual and group KPIs.

Model for your team a customer-first approach and champion a culture of collaboration, creativity, and accountability.

Performance Measurement & Reporting :

Track and analyze campaign performance metrics, including ROI, to inform data-driven decisions.

Present insights, results, and recommendations to senior leadership and cross-functional stakeholders.

Measure the effectiveness of marketing campaigns and adjust strategies as needed.

The candidate will need to travel up to 20% to support regional marketing activity.

Basic Qualifications :

10+ years of experience in marketing, with at least 5 years focused on campaigns, demand generation, or pipeline marketing.

Strong leadership skills with experience managing high-performing teams.

Exceptional communication and project management skills, with the ability to lead cross-functional initiatives.

Experience with multi-channel marketing campaigns, including digital, events, paid media, and social media.

Data-driven mindset with experience in campaign measurement, analytics, and reporting.

Preferred Qualifications :

Experience in SaaS, B2B, or technology industries.

Experience working in a global, matrixed organization.

Expertise with marketing automation tools (e.g., Marketo, HubSpot) and CRM systems (e.g., Salesforce).

The US annualized base salary range for this position is $140,000.00-$210,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job-related capabilities, applicable experience, and other factors such as work location.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an email to peopleandplaces@zendesk.com with your specific accommodation request.