Microsoft Program Manager

A leading Microsoft Partner is seeking a highly skilled and experienced Microsoft Program Manager to join our team. The ideal candidate will be responsible for managing and optimizing all aspects of our Microsoft partnership — including programmatic alignment, incentives management, and relationship development. This position requires strong project management skills, in-depth knowledge of Microsoft partner programs, and the ability to collaborate effectively with both internal and external stakeholders.

Key Responsibilities

• Microsoft Incentives Management - Own the end-to-end process for all Microsoft incentive programs, including enrollment, claims submission, earnings tracking, reporting, and dispute resolution. Ensure accurate capture of incentives across the full Microsoft product ecosystem.
• Solution Partner Designations & Specializations - Attain, audit, and maintain Microsoft Solution Partner designations, advanced specializations, and strategic programs (e.g., Copilot Jumpstart). Align pursuit of these opportunities with the firm's solution and delivery capabilities, ensuring compliance with evolving Microsoft requirements.
• Microsoft Certification Tracking - Manage and track employee Microsoft certifications to support attainment of Solution Partner designations, specializations, and programs. Monitor expirations, coordinate renewals, and collaborate with service line leaders to drive timely completion and alignment with business goals.
• Customer Association Management (CPOR, DPOR, PAL) - Define, execute, and audit customer association processes across Dynamics, Power Platform, Azure, and M365 services. Establish RACI ownership, manage workload-specific scenarios (CSP vs. CPOR vs. DPOR vs. PAL), and resolve disputes with Microsoft to ensure accuracy.
• Commercial Marketplace Oversight - Oversee the organization's offerings in the Microsoft Commercial Marketplace (AppSource and Azure Marketplace). Manage publishing, updates, and go-to-market alignment while ensuring metadata and deployment details remain current and compelling.
• CSP Program Support - Manage CSP incentive claims, tracking, and escalations with Microsoft. Support sales and marketing initiatives to grow CSP business while maximizing incentive opportunities.
• Relationship & Partnership Management - Partner with the organization's assigned Microsoft Partner Development Manager (PDM) and broader Microsoft field teams to maximize program benefits and strengthen collaboration across business units.
• Strategic Initiatives - Lead or support special projects tied to the Microsoft partnership, including audits, pilots, program rollouts, events, and go-to-market campaigns.

Requirements

Preferred Qualifications