Implementation ManagerVirtualVocations • Carson, California, United States
Implementation Manager
VirtualVocations • Carson, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Manager, Implementation to lead a team focused on providing a seamless onboarding experience for customers.
Key Responsibilities
Hire, train, motivate, and coach Implementation Managers to ensure efficient customer service
Define objectives, evaluate trends, and monitor job performance to achieve team results
Maintain quality service by resolving customer service issues and recommending system improvements
Required Qualifications
2+ years of experience managing or leading a team of 5 or more
2+ years of experience in customer implementations within an Edtech company or school / district
Bachelor's degree (or higher) from an accredited college or university preferred
Extensive experience leveraging technology for implementation (i.e. Hubspot, Jira, Zendesk)
Familiarity with SFTP and API for data collection purposes
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