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Highly Motivated Team MemberAltitude Trampoline Park • Milpitas, CA, USA
Highly Motivated Team Member

Highly Motivated Team Member

Altitude Trampoline Park • Milpitas, CA, USA
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Job Title : Court Monitor

Location : Milpitas, CA

Company : Altitude Trampoline Park

Position Type : Part-Time

Position Overview :

Altitude Trampoline Park is seeking an energetic and responsible Court Monitor to ensure a safe, fun, and enjoyable experience for all guests on our trampoline courts. As a Court Monitor, you will be responsible for supervising activities, enforcing safety rules, assisting guests, and maintaining a safe environment on the courts. This is a fast-paced role that requires vigilance, strong communication skills, and a passion for delivering excellent customer service.

Key Responsibilities :

1. Court Supervision & Safety :

  • Monitor guest activity : Supervise guests on the trampoline courts to ensure they are following park rules and safety guidelines.
  • Enforce safety protocols : Make sure that guests are using the trampolines and other attractions safely, including appropriate conduct and proper use of equipment.
  • Provide guidance : Assist guests with instructions on how to safely participate in trampoline activities (e.g., jumping, dodgeball, basketball).
  • Act quickly in emergencies : Respond to emergency situations.
  • Remain calm under pressure : In the event of an emergency, stay composed and follow established safety procedures.

2. Customer Service & Engagement :

  • Engage with guests : Provide friendly and helpful service by answering questions, assisting with safety gear (e.g., socks), and ensuring that all guests are having a positive experience.
  • Promote a fun atmosphere : Help create a fun and energetic environment by interacting with guests and encouraging participation in activities.

    • 3. Operational Support :

  • Monitor court capacity : Ensure that trampoline courts are not overcrowded and that guests are following capacity limits for safety.
  • Assist with court setup and breakdown : Help prepare the courts at the beginning of shifts and break them down at the end of the day, ensuring that equipment is in good condition.
  • Maintain cleanliness : Ensure that courts are clean and free of debris or obstacles that could pose a safety risk.
  • Report equipment issues : If any equipment is malfunctioning or damaged, report it immediately to the management team for repair.

    • 5. Team Collaboration :

  • Work with other staff members : Collaborate with the rest of the team, including front desk, party hosts, and kitchen staff, to ensure smooth operations throughout the park.
  • Assist with special events : Support the team with special events or large groups, ensuring that guests have a safe and fun experience.

    • Qualifications : Experience :

    Previous experience in a customer service or safety-focused role (e.g., lifeguard, recreation, or amusement park experience) is a plus.

  • Experience working with children is desirable

    • Applicants must pass a background check, drug test and provide referrences.

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