Reception Clerk III

Job Opportunity At The University Of Rochester

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share : equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location : 255 Crittenden Blvd, Rochester, New York, United States of America, 14642

Opening : Regular

Time Type : Part time

Scheduled Weekly Hours : 24

Department : 600224 SON Ctr Nursg Entrepreneurship

Work Shift : UR - Day (United States of America)

Range : UR URG 103 H

Compensation Range : $17.43 - $24.40

Responsibilities

General Purpose Provides reception and clerical support to the UR Medicine Center for Employee Wellness (CEW), primarily in the Biometric Screening Program. This position is pivotal to our continued success and growth because it is often the first contact with clients coming for screenings. Performs job duties on-site at UR and off-site at other employer locations, working independently with minimal direction from a direct supervisor. When not assigned to a biometric clinic, this person is responsible for general clerical duties in the URCEW, weekly on-site / off-site schedule will vary based on client and business need.

Essential Functions

• Registers, update, and ensures the accuracy of client profiles in the electronic medical record for individuals presenting for a biometric screening.
• Assists walk-in clients with scheduling appointments at later time or on future day as schedule allows.
• Manages the efficient flow of clients and processes at biometric clinics.
• Serves as a clinic information resource for both clients and clinical staff.
• Collaborates with clinical staff and site representatives to promptly address issues / concerns with schedules (availability and overbooking).
• Assures excellent client experience at biometric clinics, including representing the wellness programs with positivity and enthusiasm.
• Familiar with appropriate department resources / information to accurately answer and refer client questions.
• Assists site coordinator with packing / unpacking and transporting clinic materials; works with Biometric Nurse Supervisor to coordinate and organize clinic materials for multiple site locations, anticipating upcoming needs.
• Attends departmental operations meetings.
• When applicable, provides feedback and recommendations on clinic success and challenges from the CEW staff's perspective and feedback from the host site and clients.
• Provides general office support for departmental activities, including contacting clients and composing and handling routine correspondence using the electronic medical record system.
• May assist with reports and inventory / supply checks.

Other duties as assigned

Minimum Education & Experience

Knowledge, Skills And Abilities

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military / veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.