Branch Manager

Branch Manager

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Harvard FCU is one of the fastest growing credit unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.

Under the direction of the AVP of Retail, the Branch Manager oversees operations, sales, and service at Harvard FCU branches. As the primary community contact and brand ambassador, the Branch Manager leads branch staff, fostering high-quality service, efficient operations, and effective sales of Harvard FCU products and services.

Job Specific Responsibilities :

Commitment to Service Excellence

• Lead by example by delivering exceptional service to members, and internal teams.
• Foster a culture of responsiveness, empathy, and thorough follow-through.
• Ensure operational processes reflect the warmth and attentiveness members expect.
• Promote seamless, efficient, and supportive internal service interactions.
• Ensure all members have access to our services.

Empathetic and Solution-Oriented Support

Operational Oversight

Driving Results

Sales Focus

Community Engagement

Business Prospecting and Floating

Business Partner Collaboration

Know Your Business : Educate & Empower

Physical Requirements :

Basic Qualifications :

Bachelor's degree or equivalent work experience required

3+ years' relevant work experience

Additional Qualifications and Skills :

Strong understanding of federal and state banking regulations and compliance.

Problem-solving skills and attention to detail.

Proven experience in a leadership role within a financial institution.

Notary Public registration required (or obtained within 90 days of hire).

Excellent communication and interpersonal skills.

Demonstrated written and verbal communication skills, business development, sales and training skills necessary.

Ability to lead and motivate a team.

Must display a high level of comfort and sensitivity working within the diverse and multicultural atmosphere.

Position requires local area travel to various affiliate locations.

Standard Hours / Schedule : 35 hours per week

Visa Sponsorship Information : Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening : Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control)

Other Information :

This position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to :

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.