Referral Coordinator

A company is looking for a Referral Coordinator to provide customer service to referral sources and their patients.

Key Responsibilities

Handle inbound and outbound calls, responding to inquiries and completing follow-up as needed

Verify insurance coverage, obtain authorizations, and process orders accurately and timely

Document all activities in patient records while maintaining compliance with HIPAA regulations

Required Qualifications

High School diploma or GED equivalent

Six months of inbound customer service experience

Preferred : Associate's degree, LPN, or Professional Certification in a related field

Preferred : One year of inbound customer service experience in a medical / healthcare / insurance related field