Technical Support Team LeaderVirtualVocations • Boise, Idaho, United States
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Technical Support Team Leader
VirtualVocations • Boise, Idaho, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Tier 3 Technical Support Team Leader.
Key Responsibilities
Lead and mentor a team of Tier 1 & 2 support specialists while ensuring operational excellence
Act as the primary escalation point for high-severity incidents and drive structured crisis management
Collaborate with Engineering and R&D to investigate root causes and drive long-term product improvements
Required Qualifications
4-6 years of hands-on experience troubleshooting complex Wi-Fi, Bluetooth, and IoT connectivity issues
Experience with routers, gateways, Bluetooth modules, and cellular communication devices
Advanced troubleshooting skills using logs, monitoring tools, and diagnostic methods
Ownership mindset with responsibility for escalations and customer requests
Curiosity and passion for experimenting with new technologies in IoT and connectivity
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