Admissions Coordinator

Admissions Coordinator

Full-Time | In-Person

Corporate Office – Davie, FL

Monday–Friday (Daytime hours with some flexibility)

The Role

We're seeking a highly responsive, people-centered Admissions Coordinator to serve as the first point of contact for individuals and families seeking care at Principles Recovery Center (PRC) and Adolescent Wellness Academy (AWA) .

This role blends customer service, sales, and behavioral health exposure . You'll be the first voice people hear during some of their most vulnerable moments—guiding conversations with empathy, confidence, and professionalism while keeping the admissions process moving efficiently.

If you thrive in fast-paced environments, enjoy connecting with people by phone, and know how to balance compassion with urgency, this role may be a great fit.

What You'll Do

Serve as the first voice and first impression for incoming calls, emails, and inquiries

Handle a high volume of inbound calls (often 60–80 per day) with warmth, focus, and efficiency

Engage prospective clients, families, and referral partners using strong customer service and sales skills

Ask thoughtful, direct questions to gather information while remaining empathetic and client-focused

Navigate difficult conversations , including crisis-related calls and emotionally charged situations

Educate callers on next steps, scheduling assessments, tours, and intakes

Maintain quick turnaround times and responsiveness on calls, emails, and follow-ups

Accurately document inquiries and admissions activity in CRM / EMR systems

Collaborate closely with clinical, admissions, and support teams to ensure continuity of care

Support outreach initiatives and referral relationship efforts as needed

What We're Looking For

Customer Service & Sales Experience (Required)

Prior experience in customer service, sales, call centers, hospitality, or client-facing roles

Confidence building rapport quickly, guiding conversations, and managing objections or concerns

Behavioral Health Exposure (Strongly Preferred)

Experience in behavioral health, healthcare, admissions, recovery, or crisis-adjacent settings

Comfort discussing substance use, treatment options, and insurance basics

Skills & Traits

Highly organized, detail-oriented, and able to manage multiple conversations simultaneously

Technology-savvy with comfort using CRMs, EMRs, and Microsoft Office tools

Calm, grounded, and emotionally steady in high-pressure situations

Quick to respond, proactive in follow-up, and accountable to timelines

Collaborative team player with a genuine passion for recovery and helping people

Nice to Have

Spanish fluency

Familiarity with the local treatment landscape and referral partners

Willingness to grow into outreach or expanded admissions responsibilities

About Us

Principles Recovery Center (PRC) provides individualized substance use treatment for adults, rooted in compassion, accountability, and long-term recovery.

Adolescent Wellness Academy (AWA) is a PHP / IOP program supporting adolescents ages 13–17 and their families through creative, family-centered mental health care.

Together, we're committed to meeting people where they are—and helping them take the next step forward.