Talent.com
Consumer Relation Coordinator
Consumer Relation CoordinatorThe Insurance Center • Meridian, MS, US
Consumer Relation Coordinator

Consumer Relation Coordinator

The Insurance Center • Meridian, MS, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

As a Consumer Relations Coordinator, you will play an integral role in building foundational trust with our clients. Your positive attitude and inviting nature will create a warm and welcoming environment for all clients, meeting them where they are on their insurance journey.

In this role, you will strive to craft meaningful relationships, sharing the intricate responsibilities of providing exceptional customer service. Interactions will be accurately recorded, questions and / or inquiries will be clarified through collaborative efforts; therefore, creating effective and efficient consumer engagement. Items which require follow-up will be thoroughly monitored and seen to completion, creating a unique white glove atmosphere for all clients. This position requires exceptional attention to detail and extraordinary organizational skills, permitting future growth opportunities within the organization.

Benefits

Annual Base Salary + Bonus Opportunities

Evenings Off

Career Growth Opportunities

Hands on Training

Health Insurance

Life Insurance

Paid Time Off (PTO)

Mon-Fri Schedule

Disability Insurance

Retirement Plan

Responsibilities

1. Technical Accountability

  • Maintain up-to-date client data in our systems, ensuring compliance with operational and privacy regulations.
  • Accurate recording of client / prospective clients information and / or requests within the respective system(s).
  • Applicable follow-up dates are accurately set within associated actions for systematic reminders.
  • Associated action(s) are placed within the respective owner code for follow-up purposes.
  • Maintains proficiency in all company programs and / or software.

2. Tactical Ownership

  • Ensures complete quality in all associated requests and / or deliverables within a timely manner.
  • Effectively follow-up with clients to ensure all necessary paperwork and documentation is completed in a timely manner.
  • Consistently flags all identified actions and or errors that resulted in an operational bottleneck or consumer complaints.
  • Takes personal accountability to ensure all assigned actions are worked / closed in a timely manner.
  • Actively manages associated activities and / or work buckets to ensure prompt closure.

    • 3. Collaborative Excellence

  • Takes every interaction with a consumer or fellow employee to engage, reinforce and promote the Insurance Center culture.
  • Works as a team to ensure comprehensive phone coverage during all hours of operation.
  • Works as a team to ensure mail and / or packages are obtained / delivered promptly.
  • Works as a team to complete quote sheets or start quoting process for account manager.
  • Works as a team to research, facilitate and process client renewals.
  • Works as a team to learn and complete assigned accounting based tasked
  • Assist with the processing of endorsements.
  • Checks carrier websites for daily alerts and distributes within associated reporting methodologies.
  • Creation and completion of Applied Pay transactions.
  • Ensures applicable carrier information and / or alerts are stored within the defined SharePoint folder permitting company collaboration.
  • Interact with clients or potential customers to gather relevant or missing information providing a seamless conduit for the consumer and or producer.

    • Actively tracks all (phone, text, email, etc..) interactions (received or missed) to resolution, ensuring complete accountabilities for all associated parties.

    4. Continuous Development and Training Refinement

  • Maintains proficiency in all assigned training levels.
  • Takes personal accountability to address individual performance issues through identified opportunities and / or reporting.
  • Actively pursues quality revisions to company modules (i.e- SharePoint, forms, etc.) ensuring the validity of all posted content.
  • Displays a continuous development mentality, staying up to date with new training or operational revisions to processes and / or workflows.
  • Works with team members to understand gaps in personal knowledge and / or the knowledge sharing methodology processes (i.e- training modules) suggesting / proposing changes to elevate team performance.
  • Continuously assists leadership in the revisions of onboarding and operational manuals.

    • 5. Teamwork and Community Recognition

  • Actively seeks recognition for team and individual performance through defined company avenues (i.e-Facebook, SharePoint, etc..)
  • Actively seeks consumer recognition, events, engagements and / or accomplishments.
  • Actively seeks community recognition, events, engagements and / or accomplishments.
  • Maintains and confirms the validity of posted agency events on SharePoint.
  • Collaborates with team members to pinpoint relevant articles to be posted to SharePoint News
  • Collaborates with defined outlets to construct articles and / or promotional materials for approval.

    • 6. Special projects and consumer initiative Support

  • Supports all operational special projects in close cooperation with Operational leadership.
  • Supports all consumer-related initiatives working closely with Operational leadership.
  • Supports all business-related initiatives working closely with Operational leadership.

    • Requirements

  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to build rapport with clients.
  • Detail-oriented and highly organized.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in using Microsoft computer systems and software.
  • Previous experience in customer service or sales field is a plus.
  • Previous experience in Applied Epic Systems is a plus.
  • Eager to obtain a property and casualty agent license.
    • [job_alerts.create_a_job]

    Consumer Coordinator • Meridian, MS, US

    [internal_linking.similar_jobs]
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border Protection • Marion, Mississippi, US
    [job_card.full_time] +1
    Customs and Border Protection Officer (CBPO).A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Customs an...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Brand Ambassador

    Brand Ambassador

    Sandpiper Productions • Meridian, MS, US
    [job_card.full_time]
    Join our team of professionals and apply for our elite brand ambassador job in Mississippi and be part of something great!. Female-owned and known for our professionalism and progressive approach, w...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Meridian, Mississippi
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Meridian, Mississippi
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Sales Representative (50k-90k per year)

    Remote Sales Representative (50k-90k per year)

    Professional Careers • Meridian, Mississippi
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are ready to schedule ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Tech Lead, Android Core Product - Meridian, USA

    Tech Lead, Android Core Product - Meridian, USA

    Speechify • Meridian, MS, US
    [job_card.full_time]
    The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Manager, Personal / Commercial Lines

    Account Manager, Personal / Commercial Lines

    The Insurance Center • Meridian, MS, US
    [job_card.full_time]
    Account Managers play a pivotal role in ensuring our clients receive the highest level of service and satisfaction.This position is ideal for individuals who have demonstrated excellence as a Consu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Respiratory Sales Representative

    Respiratory Sales Representative

    Sleep Management, LLC • Meridian, MS, US
    [job_card.full_time]
    VieMed Healthcare is the largest independent specialized provider of non-invasive ventilation (NIV) in the US home respiratory health care industry. We specialize in treating the most challenging re...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Success Advisor

    Client Success Advisor

    Brewer Agency • Meridian, MS, US
    [job_card.permanent]
    Why Choose The Tyler Brewer Agency?.First year agents average $50,000-$75,000 / year, with top performers reaching $100,000 in their first year. This is fully commission / 1099 position.Work remotely fr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Meridian, Mississippi, US
    [filters.remote]
    [job_card.full_time] +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Meridian, Mississippi, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Territory Sales Manager

    Territory Sales Manager

    ServiceMaster Professional Services • Meridian, MS, US
    [job_card.full_time]
    Join ServiceMaster Clean as a Sales Manager.For over 60 years, ServiceMaster Clean has been a trusted leader in creating cleaner, healthier, and safer work environments for businesses across the na...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • Meridian, Mississippi
    [filters.remote]
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Retail Operations

    Director of Retail Operations

    Service Specialists Ltd • Meridian, MS, US
    [job_card.full_time]
    Our firm has been engaged by a leading retail brand to identify an accomplished.This individual will be responsible for driving revenue growth, building high-performing teams, strengthening custome...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Physical Therapist Needed in Portland Oregon for Home Health

    Physical Therapist Needed in Portland Oregon for Home Health

    Aura Staffing Partners • Meridian, MS, United States
    [job_card.permanent]
    Home Health Physical Therapist (Full-Time, Flexible Hours).Are you looking to make a genuine impact, build meaningful relationships, and find a home for your career? Oregon Home Health is all about...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Project Manager

    Assistant Project Manager

    Rosendin • Meridian, MS, US
    [job_card.full_time]
    Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin.Enjoy a true sense of ownership as you work with a proven industry leader on som...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Remote Side Hustle Evaluator - Flexible Online Gig Work

    Finance Buzz • Meridian, Mississippi, US
    [filters.remote]
    [job_card.temporary]
    Are you looking to earn extra income from the comfort of your home? We're seeking motivated individuals to explore and test a variety of remote side hustle opportunities featured on FinanceBuzz.Thi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Sales Specialist

    Field Sales Specialist

    Gulf South Roofing, LLC • Meridian, MS, US
    [job_card.part_time]
    Door-to-Door Roofing Sales Representative (Part-Time Entry-Level or Experienced).Gulf South Roofing is a trusted, locally owned roofing company serving homeowners across the Gulf South region.We ta...[show_more]
    [last_updated.last_updated_1_day] • [promoted]