Amadeus Corporate Travel and Meetings Expert

T4M Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Hours of Operation: Monday - Friday 8am-8pm (Rotating On-duty Support)

T4M Consultant must be experienced in booking Individual Air/Rail + Group Air/Rail travel, responsible for group movements ranging from 10 to 2000+ people. This will involve research and negotiation with airlines & rail suppliers for group allocation of seats, agreeing to supplier contracts as well as managing the seats and keeping to the supplier's deadlines, additionally, all groups will require experience of published IATA & consolidator individual fares bookable via the GDS (Amadeus).

All enquires will be managed through a defined process from meeting qualification call and initial proposal to post project financial reconciliation, respecting customer and T4M standards, procedures and policies.

This role is focused on our "Retention Strategy." All activity contributes to the key responsibilities of overall client retention in terms of establishing a professional long term relationship, service excellence and account growth.

This role actively contributes to "Efficiency" and "Business Development Strategy" ensuring all processes followed are robust, that our activity and time management is efficient and that we all give attention to developing and growing our business.

Responsibilities and Skills Required:

• Management of Corporate Travel, Workshop & Seminars, from 10 people up to 1000's including all aspects of T4M & Group Travel
• Deliver outstanding service based on the clients Event Brief including research, policies, and management of Suppliers
• Planning, coordination, and execution of Corporate Travel, Workshops & Seminars
• Communicate confidently amongst peers to share best practice
• Achieve targeted financial results whilst delivering high quality service and demonstrate significant savings on client spend.
• Undertake continuous self-development and training.
• Able to work on own initiative and within a team.
• Communication with booking owners
• Accurate and timely data management
• Sound company product knowledge and ability to cross sell products where possible
• Additional duties as requested (Standby on-duty availability for some weekends a year)
• Knowledge of the airline industry
• Previous group or business travel experience preferred
• Group and or published airline ticketing experience an advantage
• GDS: Group and individual reservations: Amadeus essential
• MS Office user
• Fluent Business English
• Customer care excellence
• Minimum of 1-3 years' experience in Group or Individual Flight booking
• Flexibility and Ability to adapt
• Able to work well in a team
• Used to working under pressure
• High level of attention to detail

The T4M role contains all or some of the following tasks:

• Understand and meet Client Service Level Agreements (SLA if applicable)
• Qualifying call or email with enquiry owner to determine travel requirements
• Identify appropriate transportation options according to client needs
• Follow R-Max preferred suppliers' program
• Communication with suppliers
• Confirm and manage supplier deadlines
• Reminders to customer on supplier deadlines
• Secure enquiry owner approval on budget and terms & conditions of suppliers
• Utilizing registration web site tools, capturing delegates' information and sending flight offers/confirmations directly, managing delegate changes and updates is also an advantage.

Location: United States

The US national hourly wage range for this position is from $18.00 to $36.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!