Description
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the general direction of the Supply Support Manager and Team Lead, assess, replenish and maintain unit supply rooms on a daily basis. Functions as a customer service liaison between individual units and Supply Support. This individual is responsible for demonstrating professionalism while providing quality service to our internal customers.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
• Perform basic distribution functions including, but not limited to, unit assessment and replenishment of assigned Nursing Units.
• Stock and maintain unit supply rooms on a daily basis.
• Rotate stock and monitor expiration dates on various med/surg products to ensure usage or remove from inventory department prior to expiration date.
• Identify and resolve any discrepancies, problems or questions related to inventory and distribution process. Report status to Team Lead.
• Focus on customer service issues such as resolving customer inquiries related to Supply Support and maintaining positive working relationships with individual unit staff members.
• Collaborate with Nursing Unit staff members on planning, logistics, and supply continuity.
• Follows hospital, TJC, DPS, OSHA and CMS guidelines and procedures for supply stocking and rotation.
• The material handler may be present in secure medication storage areas and are allowed to handle and distribute medications supplied by the BWH materials management department.
• Perform other duties as assigned.
Qualifications
• High School diploma preferred or GED required.
• Basic mathematical and reading skills.
• Must have general customer service and problem resolution skills.
WORKING CONDITIONS:
• Ability to work in a fast paced and stressful environment.
• On feet most of 8 hour shift.
• Must be able to lift up to fifty pounds (50 lbs.)
• Must be able push/pull 400 lbs. using flat bed (manual); 800 lbs. using pallet jack (manual).
• Some hazards associated with soiled linen, needles.
Material Handler • MA-Boston-BWH Longwood Medical Area
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