Director Clinical Informatics - Full Time (hybrid)

If you are interested please apply online and send your resume to anjimenez@mlkch.org

POSITION SUMMARY

The Director of Clinical Informatics (the Director) will provide leadership in the ongoing evolution of MLK Community Healthcare’s (MLKCH) clinical systems and related technologies. The Director will manage the day-to-day operations of the Health Clinical Informatics and Clinical Education teams, system wide.

The Director will not be passive leader; but rather, proactively partner with physicians, clinicians, senior leaders, management, ancillary departments and others (Stakeholders) to develop clinical system strategies based on knowledge of patient care, federal and state regulations and programs, informatics concepts, industry trends, and technology innovation. The Director will also serve as a liaison between Stakeholders and the Health Information Technology (Health IT) department to design clinical workflow, processes, and policies that leverage the functionality available in clinical systems. Consequently, it is essential for the Director to be skilled at building relationships and collaborating with a wide variety of internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership

• Develops and maintains collaborative and advisory relationships with Stakeholders.
• Serves as the strategic liaison between Stakeholders and Health IT leadership to ensure that clinical technology solutions support the strategic goals of nursing, ancillary, and other clinical departments.
• Collaborates with Stakeholders in planning and designing workflow to support health system expansion and growth, including new service lines, new care delivery models, construction, acquisitions, and other strategic initiatives.
• Remains current with relevant federal and state regulations and programs, nursing research, industry trends, and emerging technology and ensures Stakeholders understand the value and implications on care delivery and health system clinical operations.
• Works with Stakeholders to facilitate problem-solving and performance improvement through various health system committees.

Technology

• Proactively strategizes on the evolution of MLKCH’s clinical system and technology solutions to meet the organization’s strategic goals and translates the strategy as input into the Health IT annual operational and capital budgets.
• Provides critical analysis and evaluation of new health information system solutions and technology from a clinical perspective.
• Collaborates with Stakeholders to identify quality and performance gaps and translates requirements into specifications for new or optimized clinical system and technology solutions.
• Defines the training, communication, and change management strategies to support the successful implementation of clinical system and technology solutions.
• Cultivates and trains a team of super users to participate in clinical system initiatives.
• Ensures clinical system and technology solutions have sufficient documentation of supporting workflows, training materials, and relevant system implementation artifacts.
• Leads or assists with regulatory initiatives and submissions.

Organizational Governance

• Advises and supports Stakeholders with the coordination and integration of standard of care practices across MLKCH.
• Participates in MLKCH’s committees to address interdisciplinary workflow, process, and policy decisions needing management attention.
• Collaborates with management in meeting regulatory requirements from a clinical system optimization and workflow perspective.

Organizational Readiness

• Supports Stakeholders in defining downtime procedures and assessing readiness.
• Advises Stakeholders on defining business continuity requirements.
• Provides input into disaster planning, business continuity, and recovery strategies.
• Works closely with the Health IT team and vendors in the development of procedures and testing of MLKCH’s disaster recovery plan.
• Participates in quarterly tabletop exercises.

Health IT Governance

• Leads the Clinical Advisory Board and serves as a member of the Health IT Steering Committee and Physician Advisory Board.
• Develops and enforces department policies and procedures and ensure the teams adhere to the procedures and requirements of the Health IT Program Management Office.
• Meets requirements for Health IT’s Third-Party Risk program during the vendor selection process by ensuring a vendor risk assessment is completed and high-risk vendors are escalated appropriately.
• Participates in on-call rotation with the rest of the Health IT leadership team.

Operations

• Defines, executes, and evolves the strategy for Clinical Informatics and the Clinical Education program.
• Establishes and implements departmental goals that align with MLKCH’s strategic goals and cascades these to the team in the form of individual goals and day-to-day priorities.
• Serves as the liaison between Stakeholders and the Health IT team for the submission, prioritization, and status monitoring of projects, enhancement requests, and problem tickets.
• Facilitates communication among Health IT, Help Desk or end users to resolve issues and ensure continuity in clinical processes.
• Manages the departmental budget and ensures budget variances are within threshold.
• Performs other duties as required.

Supervision

• Ensures performance of the teams aligns with MLKCH’s values and maintains a positive culture within the team
• Ensures the teams stay abreast of solution enhancements and new technology in their respective domains.
• Recruits, hires, trains, and retains staff.
• Conducts annual employee performance reviews on time and consistently meets with direct reports.
• Adheres to supervisory responsibilities in accordance with MLKCH’s policies and applicable state and federal employment laws.
• When needed, takes disciplinary action, address complaints, and resolve problems.

#LI-AJ1

POSITION REQUIREMENTS

A. Education

• BA/BS in healthcare, management, or technology related field
• Master’s in informatics or other field is a plus.
• Current and active RN license or other clinical licenses evaluated on a case-by-case basis.

B. Qualifications/Experience

• Substantial Health IT management experience and Health IT solutions and outsourced systems. Experience with Cerner EHR is preferred.
• Substantial experience in increasingly responsible role in Health IT management in safety net, community, health system, EHR vendor or IT consulting.
• Experience with Health IT solution design and development from requirements gathering through day-to-day management.
• Proven experience in IT planning, organization and development, including an excellent understanding of project management methodologies.
• In-depth knowledge of applicable laws and regulations as they relate to IT, including healthcare data propriety and privacy regulations.
• Experience leading or playing a major role in organization-wide initiatives to execute on the organization’s strategy.
• Demonstrated ability to manage complex issues to resolution.
• Experience in strategic planning and execution.

C. Special Skills/Knowledge

• Strong understanding and proficiency in health information technologies and emerging technologies in health care.
• Strong understanding of health information security and risk management.
• Ability to interact and collaborate with all levels of internal and external stakeholders, work cross functionally, and negotiate among different departments and groups.
• Excellent verbal, written, presentation and communications skills, particularly with executive audiences.
• Ability to understand, explain, and solve complex challenges.
• Exercises good judgment identifies risk and mitigating factors.
• Excellent attention to detail and organizational skills.
• Must be experienced and comfortable working in a fast-paced environment and able to deal well with change and ambiguity.
• Ability to manage multiple projects and programs, both at a strategic level as well as a day-to-day operational level
• Ability to take initiative.
• Experience working in a high availability environment.