IT Coordinator

Job Description

Job Description

Description :

Position Type : Full-time, Exempt; Benefits eligible (This position is within the National Organization of Legal Services Workers, International Union UAW 220.)

Reports to : Executive Director

Why Join Us? Disability Rights Louisiana (DRLA) is the state’s federally mandated Protection and Advocacy system, working to protect, empower, and advocate for the human and legal rights of people with disabilities and seniors. The IT Coordinator is a cornerstone of that mission, ensuring staff across the state have reliable, secure, and accessible technology to support effective legal advocacy.

If you are a mission-driven IT professional who enjoys solving problems, supporting end users, and partnering with vendors to keep systems running smoothly, DRLA invites you to apply. The organization values diversity and strongly encourages individuals with lived experience, members of underrepresented groups, and bilingual candidates to apply.

Summary / Objective : The IT Coordinator supports Disability Rights Louisiana’s technology operations by maintaining core systems, assisting staff with day-to-day technical needs, ensuring data accuracy within DRLA’s case management database, and coordinating directly with DRLA’s third-party IT provider. This role provides hands-on support for staff across DRLA offices, as well as remote and field-based employees, ensuring systems run effectively to support DRLA’s statewide advocacy mission. The IT Coordinator is not responsible for developing IT policy or managing cybersecurity strategy but plays a key role in implementing established protocols, supporting secure technology use, and ensuring timely resolution of IT issues.

Essential Functions & Responsibilities :

Systems Administration & Database Support

• Maintain and update DRLA’s case management database, including user permissions, data accuracy checks, and basic configuration changes
• Support system integration needs by coordinating updates or adjustments with Third Party IT Provider or other vendors.
• Assist with onboarding / offboarding tasks such as account creation, access setup, and equipment assignment.
• Monitor system performance and escalate issues requiring vendor-level intervention.

Vendor Coordination

General Responsibilities

Requirements :

Education, Experience, & Qualifications

Work Environment & Demands :

Work Authorization : Must be currently authorized to work in the United States for any employer.

Equal Opportunity Employer Statement : Disability Rights Louisiana values diversity among our employees and is an equal opportunity employer. We hire without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other protected characteristic. DRLA endorses and supports the Americans with Disabilities Act (ADA) and is committed to providing reasonable accommodations to qualified individuals.