Total Loss Specialist

Job Description

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

This position involves all aspects of the total loss process. Starting with the notification of the total loss claim, cancelation of ancillary products, filing Gap with the correct service provider, and ensuring completion after receiving insurance check. Specialists work with insurance adjusters in gathering all the necessary information pertaining to the claim and documents. Specialists will work with third parties to obtain updates or changes to insurance claims. All processes should be completed in a timely manner to quickly and efficiently move the customer through the total loss process.

• Communicate with various insurance carriers on statuses of claims, via phone, portal, and email
• Navigate third party total loss portals by entering claims, uploading required documents, checking for updates and providing any necessary communication with third parties to ensure accurate and efficient completion of the total loss process
• Gather and review documents and accounts in order to cancel ancillary products manually and systematically
• File GAP in a timely manner with the correct GAP provider
• Conduct phone and email conversations with ancillary product servicers to facilitate proper processing
• Partner with internal titles team and Carvana’s title team to provide title processing timelines to insurance carriers
• Assist other departments with inquires related to the total loss process
• Document and route accounts to total loss queues as account is moved through the total loss process
• Complete tasks on assigned accounts in a timely manner to prevent account aging in a total loss process
• Ensure all new total loss customers receive total loss confirmation email
• Utilize approved databases, tools, and websites to assist in the overall total process
• Perform other related duties as assigned

Knowledge, Skills and Abilities (The Good Stuff)

Requirements (a.k.a. What You Need to Get the Job Done)

So What About the Perks? Perks matter

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!