Help Desk Technician (Active Secret Clearance Required)

This is a 3 month contract position onsite in Oklahoma City. Salary : $20-28 / hour

Due to Government Contract all viable candidates must have an active US Secret Security Clearance or higher

We are seeking a skilled Help Desk Technician with an active Secret clearance to support end users in a secure government or defense environment. This role provides technical troubleshooting system support and incident resolution for desktops laptops networks and mission-critical applications. The ideal candidate has strong customer service skills technical knowledge and experience supporting IT systems in a DoD or federally regulated environment.

Responsibilities :

• Provide Tier I / II technical support for hardware software and network issues both remotely and on site.
• Respond to and resolve help desk tickets escalating complex issues as necessary.
• Install configure and troubleshoot Windows operating systems mobile devices printers and approved software.
• Support account creation and maintenance within Active Directory M365 and other secure systems.
• Maintain image deploy and track government-furnished equipment (GFE).
• Ensure compliance with cybersecurity and information security policies (NIST DoD STIGs).
• Prepare and maintain detailed documentation of tasks procedures and ticket history.

Requirements :

$20 - $28 an hour

Required Experience :

IC

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 28