Quality Coordinator

Quality Coordinator

Compensation : $17.50 - $19.00 per hour. Employees in this role may also be eligible for incentive bonuses based on performance and program outcomes.

This role is classified as a full-time non-exempt or exempt as those terms are defined in the Center's Employee Handbook and is eligible for employee benefits as defined for this classification.

Summary : The Quality Coordinator supports the Family and Youth Success (FAYS) program by ensuring quality and compliance in data, files, reporting, and program operations. This position supervises Program Specialists (data entry staff), reviews reports and files for accuracy, conducts regular audits, and ensures that information is entered and maintained consistently across systems, including PEIRS (grantor database) and the in-house database. The Quality Coordinator also develops data entry systems, controls, and analysis tools to ensure consistent quality throughout the data entry process, while providing general administrative and program support to the department as needed. Highly flexible and adaptable, this role requires the ability to multitask, prioritize, and respond quickly to program needs, while maintaining accurate records, supporting billing and reporting, and contributing to the overall quality and effectiveness of services. The scope of work is subject to change as needed to ensure all projects are completed. Likewise, complementary changes may be made to projects or individual goals and employee expectations based on agency / management strategic goals. All Center for Children team members are expected to be collegial and collaborative, mutually supportive, and focused on excellent services to clients, fidelity to program models, and ethical provision of services.

Primary Duties and Responsibilities :

• Supports the Program Director with quality oversight, reporting, audits, and compliance needs.
• Supervises Program Specialists (data entry staff) by providing coaching, evaluations, and development to ensure quality and timeliness.
• Completes data entry and serves as the main backup for Program Specialists, working alongside them to ensure coverage of core tasks.
• Provides training to new employees in data systems, quality controls, and documentation standards.
• Performs cross-checks between the grantor database (PEIRS) and the in-house database (Extended Reach) to ensure accuracy and consistency.
• Conducts ongoing file audits, prepares audit reports for leadership, and ensures files and data are audit-ready for monitoring visits and external reviews.
• Reviews reports and metrics to identify and resolve data quality issues, and analyzes trends to recommend process improvements.
• Monitors compliance deadlines (reports, audits, trainings) and provides timely reminders to staff and leadership.
• Ensures that files, records, and data are accurately maintained, organized, and readily available for use; prepares mock files and maintains accurate historical records.
• Produces and presents reports; coordinates billing with the Program Director to ensure accuracy.
• Supports supervisors in developing data entry systems, controls, and analysis tools, and provides suggestions for database enhancements or policy / procedure updates tied to quality.
• Assists in staff meetings by preparing and presenting reports, data checks, and quality updates.
• Provides reception coverage by answering phones, greeting visitors, assisting clients, and ensuring a welcoming front office environment.
• Supports family engagement activities, outreach, and event coordination as needed.
• Assists in general program activities, with workload and priorities adjusted by the supervisor based on program needs.
• Completes special administrative projects and overflow work (meeting minutes, supply orders, scheduling, etc.), including occasional errands such as delivering / picking up supplies or event items.
• Acts as a liaison between staff and leadership regarding quality concerns, reporting, and follow-up on documentation corrections.
• Ensures program activities and documentation meet contract and agency standards.
• Participates in leadership development and training to strengthen supervisory and quality management skills.
• Maintains strict confidentiality regarding all client and agency information.
• Performs other duties as assigned.

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Qualifications :

Personal & Professional Conduct :

Flexibility :