Service Advisor NO SATURDAYS NO LATE NIGHTS

Les Stanford Buick GMC in Ferndale is hiring new talent to add to our amazing team! Family owned and operated since 1968, we pride ourselves on selecting and developing top talent employees.

Your potential to grow and excel here is unparalleled.

We offer higher than industry standard pay because we want to invest in the best people.

Salary : Up to $140,000

Benefits :

• Monday-Friday operation.

NO SATURDAYS NO LATE NIGHTS

Responsibilities

Oversee service orders and flow of Drive Lane.

Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Happiness scores at or above company standards.

Assist in diagnosing vehicle problems; order parts and tools as necessary.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.