Talent.com
Front Desk Clerk/Night Audit-Hilton Chicago/Oak Lawn Il
Front Desk Clerk/Night Audit-Hilton Chicago/Oak Lawn IlHotel Equities • Oak Lawn, IL, United States
Front Desk Clerk / Night Audit-Hilton Chicago / Oak Lawn Il

Front Desk Clerk / Night Audit-Hilton Chicago / Oak Lawn Il

Hotel Equities • Oak Lawn, IL, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent / Night Auditor for the Hilton Chicago / Oak Lawn Il.

Job Purpose :

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.

  • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members.
  • Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
  • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Promptly respond to and resolve guest complaints
  • Answer telephone promptly and properly being polite, courteous, and friendly
  • Be friendly, thorough, accurate and efficient in taking reservations
  • Be friendly, thorough, accurate and efficient in performing Check-ins
  • Be friendly, thorough, accurate and efficient in performing Check-outs

(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner

  • Assist guests with luggage upon their arrival to and departure from the hotel
  • Use the guests' names
  • Be knowledgeable and helpful about the local area, the hotel and hotel services
  • Handle messages, wake-up calls, mail, and faxes properly
  • Assist guests' with laundry / dry cleaning needs
  • Know of incoming VIPs
  • Follow all applicable Company Standard Operating Procedures.
  • Perform other assignments as directed by the General Manger.
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical / developmental feedback
  • Maintain effective communication through the use of meetings, log books and bulletins
  • Be available to help other departments in emergency situations
  • Adhere to all work rules, procedures and policies established by the company including, but not
  • limited to those contained in the associate handbook.
  • Safety and Security Skills
  • Properly handle and account for keys
  • Be knowledgeable of policies regarding emergency procedures and security concerns
  • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
  • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and
  • services; have in depth knowledge of and regularly re-stock and sell pantry items
  • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
  • Have full understanding of franchise honors program
  • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures :
  • Verifies all information on reservations check-in; name, address, method of payment, etc.
  • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies accounting
  • Completes shift closing accurately by getting appropriate approval signatures and authorization codes
  • Adheres to hotel policies regarding the use of cash banks
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
  • Report potential sales contacts to the sales department protection of guests' room numbers.

    • Qualifications and Requirements :

    High School diploma / Secondary qualification or equivalent.

    Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

    This job requires the ability to perform the following :

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

    • environmental systems.

  • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 15 lbs occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

    • listening and hearing ability and visual acuity.

  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Ability to spend extended lengths of time viewing a computer screen.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment

    • Other :

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and / or holidays

    • Amazing Benefits At A Glance :

    Pay Range for this position is $16 to $18 based on experience and qualifications.

  • Team Driven and Values Based Culture
  • Medical / Dental / Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities / Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program
    • [job_alerts.create_a_job]

    Front Desk • Oak Lawn, IL, United States

    [internal_linking.related_jobs]
    Physician (MD / DO) - Urology in Dyer, IN

    Physician (MD / DO) - Urology in Dyer, IN

    LocumJobsOnline • Dyer, IN, US
    [job_card.full_time] +1
    LocumJobsOnline is working with CompHealth to find a qualified Urology MD in Dyer, Indiana, 46311!.Come practice in Dyer, Indiana. It is located along the Illinois state line in Lake County, Indiana...[show_more]
    [last_updated.last_updated_30] • [promoted]
    ObGyn

    ObGyn

    The Inline Group • Chicago Heights, Illinois, US
    [job_card.full_time] +1
    ObGyn physician employment in Illinois : The Inline Group -.Hours : Monday - Friday | One Half-Day Saturday per Month | 10 Hour Shifts 4 Days per Week or 8 Hour Shifts 5 Days per Week.Call Schedule : ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    On Call Events-Extra Help

    On Call Events-Extra Help

    InsideHigherEd • University Park, Illinois, United States
    [job_card.full_time]
    We are seeking dedicated and enthusiastic event personnel in many different areas, join our dynamic team as an event helper, room supervisor, and as an event server. As an Event Personnel, you will ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Host

    Host

    Duck Inn Chicago • Chicago, IL, US
    [job_card.full_time]
    The Duck Inn is seeking an organized, professional Host.We require an individual who has experience in building customer relationships, pragmatism and leadership. Someone who is able to manage the f...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Nurse RN - Operating Room - $1,612 per week in Chicago, IL

    Travel Nurse RN - Operating Room - $1,612 per week in Chicago, IL

    TravelNurseSource • Chicago, IL, US
    [job_card.full_time]
    TravelNurseSource is working with PRN Healthcare to find a qualified OR RN in Chicago, Illinois, 60803!.Your adventure starts here with PRN Healthcare!. Take control of your career with a travel con...[show_more]
    [last_updated.last_updated_30] • [promoted]
    RN - Operating Room

    RN - Operating Room

    AMITA Health Resurrection Medical Center Chicago • Chicago, IL, United States
    [job_card.full_time]
    AMITA Health Resurrection Medical Center Chicago.Responsible for providing patient care and educating patients and their families about various health conditions. Assessing and analyzing patient hea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Otolaryngology Opportunity

    Otolaryngology Opportunity

    Northwestern Medicine Regional Medical Group • Sycamore, US
    [job_card.full_time]
    Northwestern Health Network Medical Group.Otolaryngology Opportunity - Sycamore, IL.BE / BC general Otolaryngologist to join our growing team in the farwest suburbs of Chicago.Established ENT / Allergy...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Part-Time Study Participant (High Earnings Potential) (Hiring Immediately)

    Part-Time Study Participant (High Earnings Potential) (Hiring Immediately)

    Maxion Research • Park Forest, Illinois, US
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    HOLY CROSS EMERGENCY ROOM RN - 11am-11pm

    HOLY CROSS EMERGENCY ROOM RN - 11am-11pm

    Sinai Chicago • Chicago, IL, United States
    [job_card.full_time]
    Located in the Chicago Lawn neighborhood on Chicago's south side, Holy Cross Hospital is a Level II Trauma and Certified Stoke Center. This dynamic facility consists of North and South Emergency Dep...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Host

    Host

    The Peninsula Chicago • Chicago, IL, US
    [job_card.full_time]
    Working alongside a high profile and prestigious team, The Peninsula Chicago is seeking a Host to join our F&B team to achieve the company’s objectives and create a memorable guest experience...[show_more]
    [last_updated.last_updated_30] • [promoted]
    RN - OR - Operating Room in Oak Lawn, Illinois - $2,738 / week

    RN - OR - Operating Room in Oak Lawn, Illinois - $2,738 / week

    VETTED • Oak Lawn, IL, United States
    [job_card.full_time]
    Vetted is seeking a RN - OR - Operating Room for a travel job in Oak Lawn, Illinois.The job was posted 30 days ago.The assignment starts on ASAP and is 12 weeks long with 10 hour shifts 4 days a we...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Office Overnight Manager

    Front Office Overnight Manager

    The Fairmont Hotel • Chicago, IL, United States
    [job_card.full_time]
    At Fairmont, our passion is to connect our guests to the very best of our destinations.Our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and a...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Slot Tech Manager - Full Time

    Slot Tech Manager - Full Time

    Bally's Corporation • Chicago, IL, United States
    [job_card.full_time]
    Bally's Chicago is the company's newest and most exciting venture-an entertainment destination worthy of the city's world-class reputation. Located at the historic Medinah Temple, Bally's Chicago sp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Treasury Mgmt Prod Cnlst, Sr

    Treasury Mgmt Prod Cnlst, Sr

    Old National Bank • Hickory Hills, IL, United States
    [job_card.full_time]
    US-IL-Hickory Hills | US-MN-Minneapolis | US-WI-Milwaukee | US-IN-Indianapolis | US-IN-Evansville | US-KY-Louisville | US-TN-Nashville. Old National Bank has been serving clients and communities sin...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Ultrasound Tech - $2,571 per week in Dyer, IN

    Travel Ultrasound Tech - $2,571 per week in Dyer, IN

    AlliedTravelCareers • Dyer, IN, US
    [job_card.full_time]
    AlliedTravelCareers is working with Medical Solutions to find a qualified Ultrasound in Dyer, Indiana, 46311!.A facility in Dyer, IN is seeking its next amazing Sonographer.Read on if this sounds l...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Private Practice in Chicago Suburb Expanding and Seeking Associate!

    Private Practice in Chicago Suburb Expanding and Seeking Associate!

    Oral & Maxillofacial Surgeons for Northern Illinois • Sycamore, US
    [job_card.full_time]
    Oral & Maxillofacial Surgeons for Northern Illinois, the practice of Dr.David Junck DDS, is looking for an associate to help them continue to grow their full-scope practice in Sycamore, IL.The part...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Radiology

    Radiology

    Global Medical Staffing • Dyer, Indiana, US
    [job_card.full_time]
    Radiology physician job in Indiana : Global Medical Staffing - Looking to reconnect and extend your personal and professional world? Just pick up the phone and call Global Medical Staffing to get a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Night Emergency Room RN for Contract in Chicago

    Night Emergency Room RN for Contract in Chicago

    Aura Staffing Partners • Palos Heights, IL, United States
    [job_card.full_time]
    Night ER RN Needed for 13-Week Contract in Chicago - Earn up to $61 per Hour.Are you an experienced Emergency Room RN looking for a challenging and rewarding contract opportunity? We have a 13-week...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]