Program Manager

Mentor Community Services

Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

The Day Program Manager is responsible to manage the services delivered to a designated program or set of programs, and the operation of programs including organization and implementation of direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management and maintenance of the physical environment.

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.

Staff Management : Oversees implementation of human resource practices including recruitment, retention, training, scheduling, processing, record keeping, and management of program employees.

• Recruitment & Hiring : Participates in the recruitment and interviewing of all staff; Hires direct staff members in consultation with the PM's manager; and approves the hiring of direct support professionals and other indirect staff members.
• Meetings & Training : Organizes and implements on-site orientation and training for assigned programs; monitors training compliance and documentation. Conducts monthly staff meetings; attends monthly regional meetings.
• Employee Scheduling : Designs and monitors schedules to assure that all shifts are covered; Monitors and minimizes overtime.
• Performance Evaluation : Conducts annual performance evaluations for direct reports in consultation with the PM's manager; Reviews and approves annual Direct Support Professional and other staff member's performance evaluations.
• Coaching, Discipline and Termination : Coaches employees, correcting or directing employee behavior where required; May remove employees in the event of emergency; May recommend and participate in decisions regarding discipline and termination in consultation with the PM's manager and Human Resources; Manages the termination of Direct Support Professionals or other staff members as necessary.
• Employee Safety : Responsible for employee safety and workers' compensation programs; Monitors compliance; and assists in returning employees to work; Implements, oversees, and trains employees about safety.

Program Management : Manages the implementation of program planning; monitors delivery of services and supports; ensures services are consistent, engaging and relevant to the individuals served.

Health Care : Oversees implementation of individual health care while in Day Program's care; implements strategies to limit illness or serious incident; oversees and reviews health care documentation.

Finance : Responsible for the financial performance of the program, from billing to staff budgets, as well as reviewing and approving purchases

Maintenance : Oversees the maintenance and cleanliness of the program's facilities and vehicles.

Other : Attends monthly regional meetings and additional meetings as needed. Performs other related duties and activities as required.

Supervisory Responsibilities : Manages the direct or indirect staff members of the program including performance evaluations, scheduling, orientation, and training. Makes recommendations and / or decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.

Minimum Knowledge and Skills required by the Job : The requirements listed below are representative of the knowledge, skill, and / or abilities required to perform the job.

Education and Experience : Bachelor's degree and two to three years of related experience in the Human Services Industry preferred. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. Other education and experience as required by applicable regulations.

Certificates, Licenses, and Registrations : Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services. Licensure as required by state. Medication Management Certificate issued with the completion of Company provided training. Mandatory Reporter Certificate issued with the completion of Company provided training. Other training and / or certification per state requirements and / or service line.

Other Skills and Abilities : Travel as needed

Physical Requirements : Medium Work. Exerting up to 50 pounds of force occasionally, and / or up to 30 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects.

Americans with Disabilities Statement : External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis via the interactive process.