Travel & Expense Compliance Analyst, Corporate Travel

Travel & Expense (T&E) Compliance Analyst, Corporate Travel

Procurement

Full-Time

Springfield, MA

The Opportunity

You would be responsible for overseeing a range of activities related to business travel and expense management, including daily auditing of expense reports, reconciliations, compliance reviews, reporting and analysis, team coordination, and driving process improvements. This role requires analytical skills, exceptional attention to detail, strong customer service and clear communication with both team members and internal customers throughout the organization. In addition to core responsibilities, you would participate in projects and cross-training with other Business Consultants to further develop you and your career path.

The Team

You will join a collaborative group of professionals with expertise in Business Travel and Expense, credit card management, and customer service. Team members work together to share knowledge and support each other across various areas of responsibility, including cross-training, providing a career path. The team works with all levels of the company and several external vendors, to ensure a seamless end-to-end process for travelers. This close-knit team values collaboration, transparency and feedback.

The Impact :

• Process daily expense report audits, utilizing AI and machine learning to identify issues and data trends, ensuring compliance with the policy and best practices.
• Ensure expense reports remain current through ongoing monitoring and management, enabling traveler's company issued credit cards to stay current and available.
• Meet goals and objectives related to accuracy, SLAs, Operational metrics and audit support.
• Lead for auditing of expense reports, including updating standard operating procedures (SOPs), identifying and implementing process improvements, and reporting on findings, practicing a continuous improvement culture.
• Manage incoming requests through ServiceNow and emails, ensuring exceptional customer service in a timely manner.
• Collaborate and cross-train with team members to maintain coverage and deepen understanding of interconnected processes.
• Work closely with international colleagues to learn and adapt to cultural and governmental requirements, providing backup support as needed.
• Provide comprehensive reporting on metrics, trends, survey results, and recommended next steps for all audit and query tools.

The Minimum Qualifications

The Ideal Qualifications

What to Expect as Part of MassMutual and the Team

#LI-MM1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents : For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures (https : / / www.massmutual.com / protecting-your-information / privacy-policy / california-consumer-privacy-act) page.