Samsung Electronics America is hiring : Senior Manager, Retail Training in Plano

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com / us.

Role and Responsibilities

Position Objective

The Senior Manager of Retail Training will lead a team of instructional designers and Media / Video associates in executing strategy, developing content, managing programs, and delivering all internal training initiatives. As the team’s leader, you will support our fast‑paced technology environment with dynamic training solutions, digital platform utilization, and video production delivery. This role oversees the full training lifecycle, from onboarding to ongoing development, ensuring programs are aligned with business goals and sales performance targets. This individual will lead a team of trainers and designers, driving high‑impact content creation, while serving as the face of the internal training team, frequently facilitating sessions both in person and on camera with energy and authority. This role will create training for mobile products, processes, and field systems. These trainings will be delivered through in‑person, virtual, self‑directed, and digital platform formats.

As a key member of the Retail Learning Center of Excellence (COE), you will play a pivotal role in shaping and delivering impactful training solutions that align with our retail go‑to‑market (GTM) strategy and drive sales performance. This role will collaborate directly with channel partners, product leaders, finance, and operations teams to align strategy and priorities. Collaboration with SMEs and program partners to convert complex product specifications and processes into learner‑ready assets and workflows aligned to the organizational goals. This includes supporting face‑to‑face training, virtual, eLearning, small and enterprise‑wide events, broadcasting town halls, and events for the external technology world (e.g., CES).

Key Responsibilities

Leadership and Planning

• Lead and develop a team of retail instructional designers and a video / media associate to achieve goals on budget and schedule.
• Align training programs with retail GTM strategy, business objectives, and brand strategies.
• Oversee annual budget planning, KPI monitoring, and company initiatives.
• Analyze end‑to‑end learning delivery processes to identify opportunities for standardizing workflows and increasing efficiency.
• Develop and maintain project plans, timelines, and risk mitigation strategies for training initiatives and process enhancements.
• Design and implement scalable training programs that blend onboarding, continuous education, certifications, and field‑readiness across multiple channels and geography.
• Establish intake and prioritization processes for learning‑related requests to ensure clear alignment with retail and learning goals.

Training Program Management

Video / Media Management

We are looking for :

Skills and Qualifications

Minimum Qualifications

Preferred Qualifications

Have a positive and creative mindset and be open to development from peers and leadership.

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Life @ Samsung -

Benefits @ Samsung -

Regular full‑time employees (salaried or hourly) have access to benefits including : Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full‑time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855‑557‑3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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