Customer Onboarding Coordinator

Customer Onboarding Coordinator

We are looking for a Customer Onboarding Coordinator who is eager to learn, motivated, and ready to start a rewarding career in support and energy technology. In this role, you will support the onboarding process, primarily focused on managing and owning the rebate application process for our clients with various utility partners. You will work hand in hand with your assigned Onboarding Manager, learning and growing into the overall Runwise onboarding process.

Runwise is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc) in 7500+ buildings throughout the US. Runwise's unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise's technology takes the equivalent of 80,000 cars worth of carbon emissions off the road each year.

At Runwise, our barometer for success is customer satisfaction. As a Customer Onboarding Coordinator, your role will encompass the removal of barriers, addressing inquiries, and ensuring a frictionless path through the rebate application process.

Key Responsibilities :

• Assist in managing the onboarding journey for utility partners from initial agreement to integration.
• Collaborate with the sales team to help process installations and ensure utility incentives are correctly applied.
• Verify completion of partner-related tasks before scheduling integration.
• Provide support to utility partners through email and phone, ensuring they are updated on integration progress.
• Address basic inquiries from utility partners between the sales phase and introduction to their dedicated support manager.
• Help maintain team communication by relaying job status updates.

Essential Skills :

What You Believe :

Benefits :

Salary Range : $55,000-$75,000 based on experience (East Coast Hours)

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software / managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.