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Data Center Support Associate - Boston, MA
Data Center Support Associate - Boston, MAEvocative • Somerville, MA, US
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Data Center Support Associate - Boston, MA

Data Center Support Associate - Boston, MA

Evocative • Somerville, MA, US
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EVOCATIVE is a global provider of data center, colocation, and managed services, looking to continue developing our operations.

We are looking for a highly motivated individual interested in joining and growing with us.

We are currently looking to hire a full-time Data Center Support Associate position in our Boston, MA Data Center.

Job Summary :

  • The Data Center Support Associate position reports directly to the site manager and takes directions from on-duty technicians to perform physical security for the data center while assisting with basic operational and technical tasks—gains foundational skills to progress into a Data Center Technician 1 role.

Supervisory Responsibilities :

  • No supervisory responsibilities.

    • Duties / Responsibilities :

  • Signing in customers, vendors, visitors, and contractors into our visitor management system.
  • Verify visitors' credentials against the customer access list.
  • Escorting customers, visitors, contractors, and vendors to their respective areas of the facility.
  • Creating access badges for customers and vendors with the correct access level in CCURE 9000.
  • Enrolling badge holders into the biometric system.
  • Conducting facility rounds and completing the rounds checklist.
  • Receiving and logging packages delivered via carriers to the site.
  • Working with technical staff and management to maintain security systems and the operationality of security systems.
  • Monitoring video cameras to maintain the security of the data center.
  • Assisting with investigations, including pulling video and journal reports from Victor & CCURE 9000.
  • Working in a ticketing system to update and close out tickets relating to the security function.
  • Assist with basic operational tasks and customer support.
  • Assists with technical tasks under the supervision and guidance of data center technicians, engineers, and supervisor / manager.

    • Required Skills / Abilities :

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite and basic computer skills.
  • Willing to train in the technical aspects of a data center.

    • Education and Experience :

  • High school diploma or equivalent work experience.
  • At least two years of related experience preferred.

    • Physical Requirements :

  • Must be able to lift up to 50 pounds at times.
  • This job description provides a high-level overview of the work performed.
  • Additional duties may be assigned as required.
  • Evocative is an equal opportunity and affirmative action employer.
  • Qualified applicants will be considered regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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