account manager

Account Manager

The Best Teams Are Created and Maintained Here. The Account Manager Serves as the Primary Point of Contact for a Portfolio of Landscape Maintenance Clients, Building Long-Term Relationships That Promote Client Satisfaction, Retention, and Ancillary Sales. This Role Is Responsible for Overseeing Field Operations.

Duties and Responsibilities :

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues
• Ensure timely account renewals within the assigned client portfolio
• Proactively assess and address site enhancement needs during visits
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
• Maintain proper account documentation and notes in the CRM system
• Monitor and maintain satisfactory accounts receivable levels
• Coordinate with the Branch Administrator to keep client records and contact information current
• Perform additional duties as assigned by the Branch Manager

Education and Experience :

Physical Demands / Requirements :

Work Environment :

BrightView Landscapes, LLC Is an Equal Opportunity and E-Verify Employer. This Job Description Is Subject to Change at Any Time.

Compensation Pay Range : $70,000 - $90,000

BrightView Offers a Suite of Health, Wellness, and Financial Benefits to Full-Time Team Members. Benefits Offerings for Full-Time Team Members Include Medical, Dental, and Vision Insurance, Ancillary and Voluntary Products, a 401k Savings Plan with Employer Contributions, and 6 to 9 Company Paid Holidays per Year. Employees May Also Be Eligible to Receive Paid Time Off for Vacation and / or Sick Leave, Tuition Reimbursement, and / or Potential Variable Pay Opportunities Based on Position and Performance. A Detailed Benefits Package Will Be Provided During the Interview Process.

It's Not Just a Team. It's One BrightView.