Bilingual Insurance Client Experience Specialist

Benefits : 401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

At the Cisneros Agency, we do things differently. We don’t just sell insurance—we build relationships and deliver peace of mind. We innovate, win, and grow together—and have fun doing it.

We’re looking for a bilingual (Spanish / English), self-motivated professional to join one of the top five performing teams in Washington. Fluency in both written and spoken Spanish and English is essential for effective communication with clients and teammates. Insurance experience isn’t required—we provide personalized, top-notch training to help you succeed.

Compensation & Benefits

$20–$24 / hour starting wage (higher for experienced / bilingual candidates)

Base pay + bonus and commission

Paid training and licensing hours

100% employer-paid health, dental & vision

Traditional IRA with company match

Unlimited Paid Time Off (PTO)

Paid Volunteer Time Off (VTO)

Flexible schedule & supportive team culture

What You’ll Do

Provide friendly, accurate service via phone, email, and text

Respond to insurance questions, policy updates, claims, and billing

Review client coverage to uncover needs and recommend solutions

Upsell existing clients and identify new sales opportunities

Follow the Cisneros Agency Relationship Process consistently

Collaborate with team members and contribute to a high-performing, positive work environment

What We’re Looking For

Bilingual in Spanish & English (required)

Excellent communication skills in both languages

2+ years in customer service or sales

High integrity, commitment, dependability, and drive to succeed

Ability to thrive in a fast-paced, evolving environment

Why You’ll Love It Here

Collaboration : We support and celebrate one another’s wins.

Growth : You’ll receive continuous development opportunities.

Balance : Flexible schedules and generous PTO keep you energized.

Impact : You’ll help people protect what matters most to them.

Schedule : Full-time, Monday–Friday, 8-hour shifts Pay : $20–$25 / hour + bonuses and commissions

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.