Senior Care Advocate

Job Description

Work Boldly. Live Brilliantly.

At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.

Job Overview

Assist in the coordination of essential PACE services and promote participant satisfaction and retention via consistent, high quality, customer service skills. Focus is on assisting participants with inquiries, services requests, eligibility issues, complaints, and appeals. Responsibilities also include documentation and processing of incident reports, documentation and coordination of disenrollments, as well as facilitation of on-site satisfaction surveys. Works collaboratively with interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations.

Minimum Requirements

1. High School diploma or equivalent with a minimum of 2 years’ customer service experience required. Bachelor’s degree preferred.

2. Knowledge of Medi-Cal, Medicare, Social Security benefits is required; PACE program knowledge is preferred.

3. BLS certificate is required.

4. Experience in PACE operations, managed care operations, or in other healthcare settings serving the frail or elderly is preferred.

5. Bilingual: Spanish/English, Chinese/English or another second language is strongly preferred.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance