Store Dispatcher II

Position Mission : Dispatches and plans local deliveries to wholesale customers in a timely and efficientmanner. Coordinates deliveries to all wholesale customers while providing leadership anddirection to a team of delivery drivers. Serves as the link between assigned accounts the

store and the drivers to ensure maximum service and high performance standards.

Position Performance Measures :

Customer satisfaction

Deliveries completed

Responsibilities : The following section contains the primary responsibilities for thisposition. Job holder is responsible for performing any other duties as assigned bymanagement. List the significant activities that support that function for instance manage the

annual store audit process. Where possible use language that ties the job back to the company mission and vision.

Assigns drivers to make deliveries by taking into account product to be delivered

customer locations and time of day.

Tracks of the progress that drivers make along their routes.

Balances and adjusts workloads break times and customer needs when assigning drivers.

Checks drivers in and out time and transfer these records into a companys files for

analysis and improvements in efficiency.

Receives and resolves any requests or complaints made by the customers.

Acts as driver when / if needed during peak delivery times.

Experience Education and Abilities :

High School Diploma or equivalent work experience required.

1-2 years prior experience in the retail automotive service industry preferably in an

automotive part department dealership and jobber or retail establishment.

Enjoy working with people in a fast-paced setting; be competitive yet have the ability to

work calmly under pressure.

Possess a proactive attitude with superior communication and leadership skills.

Be analytical possess problem solving organizational and customer service skills.

Possess a high sense of urgency and be customer oriented.

Ability to handle multiple tasks and time sensitive issues.

Be functionally literate and capable of understanding and recognizing part numbers and

line codes to ensure proper selection and delivery of parts including accurately and

rapidly identifying sequence of numbers and letters.

Able to work on feet (stand and walk) for assigned work shift.

Capable of lifting and moving parts and boxes weighing up to 60 pounds.

Possess a valid drivers license.

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1