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Customer Service Administrator
Customer Service AdministratorHYTORC South East Asia Pte Ltd • Dongola, IL, US
Customer Service Administrator

Customer Service Administrator

HYTORC South East Asia Pte Ltd • Dongola, IL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

About the Role :

The Customer Service Administrator is responsible for providing administrative and operational support to ensure smooth customer service processes. This includes managing customer orders, coordinating with sales and service departments, updating / processing records in SAP / Resolv, and maintaining accurate documentation. The role is critical to ensuring on-time delivery, customer satisfaction, and operational efficiency within the South East Asia office.

Key Responsibilities :

Order & Documentation Management

  • Process sales and service orders in SAP / Resolv accurately and in a timely manner.
  • Ensure all supporting documents (quotes, purchase orders, delivery orders) are properly filed and updated.
  • Track and follow up on open orders, deliveries, and service jobs.

Customer Support

  • Act as the main point of contact for customers and distributors regarding order status, service updates, and general inquiries.
  • Coordinate with internal departments (Service, Sales, Accounts) to resolve issues promptly.
  • Assist in managing warranty or repair-related documentation and updates.

    • Inventory & Logistics Coordination

  • Work closely with the Service team to arrange shipments, prepare packing lists, and ensure timely delivery of parts and tools.
  • Monitor stock levels for commonly ordered items (min / max) and support procurement coordination when required.

    • System & Reporting

  • Maintain and update records in SAP / Resolv for customer accounts, service jobs, and parts transactions.
  • Support process improvement initiatives and system enhancements.

    • Administrative Support

  • Prepare quotations, sales order acknowledgements, backorder reports.
  • Support internal audits (ISO / BizSAFE) as required.
  • Handle filing, correspondence, and coordination tasks for the CS and Service teams.

    • Key Requirements : Education :

  • Diploma or higher in Business Administration, Logistics, or related field.

    • Experience :

  • Minimum 2–3 years of experience in customer service, order processing, or administrative roles.
  • Experience in engineering, manufacturing, or service-based industries preferred.

    • Skills :

  • Proficient in SAP / ERP systems and MS Office (especially Excel).
  • Strong coordination and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Detail-oriented, organized, and proactive.
    • [job_alerts.create_a_job]

    Service Administrator • Dongola, IL, US

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