Customer Enrollment Associate

At Olympus Solutions, a results-driven sales and business consulting firm, our Customer Enrollment Associates are the first point of contact for individuals accessing our affordable connectivity program. The Customer Enrollment Associates navigate clients through enrollment, address their questions, and ensure they’re set up for success

As a Customer Enrollment Associate, you will perform the essential function of subscriber credentialing for a federally defined wireless service. The Customer Enrollment Associate’s expertise will be applied to interpreting eligibility guidelines, processing applications with a high degree of accuracy, and coordinating the final provisioning of services.

Why the Customer Enrollment Associate Role Matters

In the heart of California's breadbasket, the Customer Enrollment Associate is the gatekeeper, ensuring the digital harvest is shared equitably. You don't just open doors; you ensure the right keys are in the right hands, fostering growth and connection throughout the community.

Key Responsibilities of the Customer Enrollment Associate

Guide customers through enrollment processes by explaining service options, eligibility requirements, and digital application steps with clarity.

Manage documentation and verification workflows to ensure compliance, accuracy, and timely activation of mobile services.

Update CRM systems with detailed records of customer interactions, enrollment status, and service milestones to support reporting and retention.

Address customer inquiries via digital platforms and phone support, providing clear resolutions and next steps with professionalism.

Coordinate with internal teams to troubleshoot enrollment delays, align messaging, and maintain adherence to program guidelines.

Analyze enrollment metrics and feedback to identify process improvements and enhance overall customer satisfaction.