Site Account Manager, Excel

Job Summary

As the primary point of contact and the face of our company at customer mining sites the Site Account Manager is responsible for managing and expanding relationships with key clients in the mining sector specifically those utilizing our extraction shovels and associated equipment. This role involves a deep understanding of customer operations to drive sales growth of equipment parts and services while ensuring maximum customer satisfaction and equipment uptime. The ideal candidate will combine technical expertise in heavy machinery with strong sales and relationship-building skills to become a trusted partner to our clients.

Key Responsibilities

• Customer Relationship Management : Build and maintain strong long-term relationships with key stakeholders at customer sites including Mine Managers Operations Teams Procurement and Maintenance personnel.
• Sales Growth & Strategy : Develop and execute strategic account plans to grow sales of new extraction shovels parts wear components field services and repairs within assigned accounts. Identify and pursue new business opportunities and market segments.
• Technical Consultation & Support : Serve as a technical expert for our extraction shovels and related technologies (e.g. condition monitoring) advising customers on optimal use maintenance and solutions to improve efficiency and safety. Perform shovel undercarriage audits
• Operational Coordination : Act as a liaison between the customer and internal teams (service logistics engineering finance) to coordinate timely delivery of products and services schedule maintenance / repairs and resolve issues promptly.
• Performance Monitoring & Reporting : Conduct regular site visits and performance assessments. Monitor equipment performance and costs prepare reports and present findings and recommendations to both customers and internal management.
• Market & Competitive Intelligence : Stay informed about industry trends technological advancements competitor activities and regulatory changes in the mining sector to adjust strategies and identify opportunities.

Qualifications and Skills

FLSmidth is the leading supplier of engineering equipment and service solutions to customers in the mining and minerals industries for more information please visit Experience :

Manager

Key Skills

Computer Skills,Lean,Management Experience,Process Improvement,Warehouse Distribution Experience,OSHA,Process Management,Training & Development,LIHTC,Leadership Experience,Property Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1