Supervisor, Mail Operations

Job Description

Job Description

Description : Job Summary :

The Barcode Mail Supervisor will be responsible for supervising the production floor, working closely with the Site Manager to ensure efficient scanning and sorting of all mail according to company guidelines. This role involves leadership of the mail operations team, overseeing staffing schedules, optimizing time management, achieving key performance metrics, ensuring safety and quality control standards, and driving continuous process improvements and operational excellence across the organization. The Supervisor will collaborate with the Site Manager to fulfill customer orders promptly, manage daily operations for optimal efficiency at minimal cost, and execute tasks delegated by the Site Manager or Director of Operations.

Duties / Responsibilities :

• Improve management systems, processes, and best practices to optimize performance.
• Achieve departmental objectives by effectively organizing and overseeing work processes.
• Perform manual inspection of printed materials and trays before removing and sleeving them from the conveyor.
• Assist on the production line as needed to ensure smooth operations.
• Maintain a safe work environment by adhering to and enforcing company safety standards. Report all safety concerns to the department manager.
• Create and promote an environment of clear, open, and positive communication.
• Partner with other departments to maintain job schedules and exceed customer expectations.
• Enforce company systems, policies, and procedures consistently.
• Ensure all activities are carried out efficiently and cost-effectively.
• Conduct regular associate performance reviews, engage in feedback discussions, and identify training or development needs.
• Support associate growth through learning and development opportunities, coaching, corrective actions, and progressive discipline.
• Perform quality checks and monitor production KPIs to maintain high standards.
• Maintain assertive and clear communication with supervisors and team leaders.
• Recognize and propose process improvements in the production area.
• Collaborate with the Site Manager, Safety Manager, and other team members to enhance performance and safety practices.
• Maintain accurate records of staff attendance, coaching sessions, and performance-related documentation.
• Perform general warehouse tasks and other duties as assigned.

Requirements :

Skills and Competencies :

Education and Experience :

Physical Requirements and Working Conditions :