Customer Service & Sales Support Specialist

Customer Service & Sales Support Specialist

Elevate Customer Experiences and Drive Growth : Customer Service & Sales Support Specialist in Lawrence, MA

Do you excel at turning conversations into connectionsand connections into opportunities? If you combine empathetic customer service with a knack for spotting sales potential, our clienta dynamic player in the food industryis looking for a Customer Service & Sales Support Specialist to join their Lawrence, MA team. This full-time, onsite role (local candidates only; no relocation) is ideal for professionals who thrive on resolving issues while uncovering ways to enhance customer value and boost revenue.

Why This Role Will Challenge and Reward You

You'll lead consumer interactions across phone, email, and chat, not only resolving inquiries with brand-aligned empathy but also identifying upsell moments, nurturing leads, and contributing to sales targets. From refining processes and reporting on trends to collaborating on monthly insights, you'll play a key part in both customer satisfaction and business growthall in a supportive, full-time environment in Lawrence, MA.

Key Responsibilities

• Inquiry & Engagement Leadership : Manage intake and deliver tailored responses to consumer questions via phone, email, and chat using Zendesk, while weaving in opportunities to recommend products or services that align with their needs.
• Sales Integration : Proactively identify upsell and cross-sell opportunities during interactions, track leads, and follow up to convert inquiries into sales, supporting monthly revenue goals.
• Reporting & Strategy : Assist in preparing monthly customer service and sales reports, highlighting trends, issues, and improvement ideas during team meetings.
• Process Optimization : Contribute to enhancements like FAQ development and workflow refinements that streamline support and amplify sales efficiency.
• Team & Business Adaptability : Collaborate independently or with the team to handle time-sensitive requests, juggle projects, and adapt to evolving business demands.

What Our Client Is Looking For

What They Offer in Return

Local to Lawrence, MA and eager to blend service with sales success? Apply today by submitting your resume and completing our concise questionnaire to dbennett@velocitysearch.net . We're reviewing applications on a rolling basissecure your spot in this rewarding hybrid role!

Our client is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, or any protected status.