Bilingual Customer Success Advisor

A company is looking for a Customer Success Retention Advisor (Bilingual English / Spanish).

Key Responsibilities

Proactively engage with customers to enhance their experience and prevent churn

Identify upselling and cross-selling opportunities while managing customer relationships

Provide product support and manage payment issues, including account reactivations

Required Qualifications

Proven experience in customer success, retention / reactivation, or sales roles

Experience with CRM software such as Salesforce and Google Suite

Fluency or native proficiency in Spanish

Demonstrated success in organization and time management

Ability to build strong, long-term relationships with B2B clients