Claims Supervisor

Claim Supervisor

At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As an AI-native, integrated healthcare company, we are replacing legacy systems with modern infrastructure to deliver members and patients the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us.

We are excited to grow our Operations team at Angle and are looking to bring on a new team member. We're seeking a highly motivated individual with strong claim supervisory experience who wants to disrupt the health insurance industry. The Claim Supervisor's responsibilities include day-to-day oversight of a dedicated group of team members ensuring qualitative and quantitative metrics are met for every team member. You will be responsible to supervise, mentor, train and evaluate a team of claims processors and specialists.

Successful candidates will have a passion for health insurance, superior claims processing and supervisory experience with a passion to make our members the priority. The ideal candidate will actively participate in building and growing the existing team feeling comfortable making tough decisions, nimble enough to move as our department and company evolves.

Key Responsibilities:

• Team Leadership: Lead a team of dedicated professionals with a focus on delivering timely, high-quality claim outcomes.
• Operations Oversight: Monitor daily claim processing activities to ensure established performance metrics and service-level standards are consistently met.
• Quality Assurance: Ensure all claim processing complies with internal policies as well as state and federal regulations. Participate in control audits and implement corrective action plans as needed.
• Documentation: Develop, write, and maintain resource documents to support team accuracy and serve as reliable reference materials.
• Issue Resolution: Serve as an escalation point for complex or disputed claims, customer concerns, and provider inquiries, ensuring timely and professional resolution.
• Process Improvement: Analyze claim data to identify trends and opportunities for operational enhancement; collaborate with the Head of Claims to implement prompt and effective solutions.
• Training & Development: Create individualized training plans and collaborate with the team's dedicated trainer to support continuous growth and development for each team member.

Qualifications:

• Experience: Minimum of three to five years of experience in healthcare claims, including prior leadership or supervisory responsibilities.
• Knowledge: Strong understanding of healthcare claims adjudication, medical terminology, and coding systems (ICD-10, CPT).
• Startup Experience: Knowledge of and/or hands-on experience working in a startup environment.
• Skills: Excellent leadership, problem-solving, analytical, and communication skills. Proficiency in claims management software.
• Google Drive and Google Sheets
• VBA experience is a plus

What We Offer:

• Competitive salary and equity compensation.
• Comprehensive healthcare benefits.
• Flexible work arrangements (hybrid or remote considered).
• Opportunity to work with a mission-driven team transforming healthcare

Backed by a team of world class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company.

Angle Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Angle Health is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.